Lead Engineer

Main Duties of the Job
Assisting the Area Manager providing a high quality of customer service and support that will ensure that all colleagues are able to access ICT services as required, using properly configured and reliable devices.
Ensuring that all colleagues receive a consistent level of support, working within agreed service levels as necessary, which minimizes the time for identifying and fixing problems.
Configuring and commissioning PC hardware and software as required, ensuring that all software is properly licensed. Supporting PC network hardware and software components as required, to maximize the availability to users.
Providing some administration and technical support for servers, having oversight of local backup procedures.
Adhering to the Joiners/Movers/Leavers processes to ensure the right people have access to the right systems.
Ensuring that all ICT equipment is managed according to the asset management processes and working with the equipment supply team to streamline and improve these processes.
Working with a geographically dispersed team to ensure cover for absent colleagues and colleagues in other geographical areas.
As required, participate in a rota with other engineers for out-of-hours emergency support provision.
Leading a small team of engineers, being responsible for their personal development and wellbeing in the workplace.
Deputising for the Area Manger where required. We pride ourselves as being an employer of choice, where Everyone Matters promoting equality opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this
through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Essential Criteria:
Significant experience in a second-line technical support role, supporting end user device hardware and software both face to face and remotely.Experience of infrastructure support such as network or server managementExperience/knowledge Microsoft operating systems and associated infrastructureExperience/knowledge Microsoft application software, including Office 365Experience in troubleshooting and supporting specialist systemsPrevious experience within an ITIL environment and using ITIL tools, such as Service NowExperience of leading and developing a team for more info click the apply here button
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