Lead Customer Experience Manager

Job Description
Our Lead Customer Experience Manager role is a brilliant step if youre ready to stretch your leadership skills to fully lead and inspire a management team and department. You will have clear accountability, realistic expectations and structured support. Its a win:win
we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create an even better in-store experience for our customers and colleagues.
Your leadership experience could be in any customer focussed industry, not necessarily Food Retail. In fact, were keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so dont worry if you dont have the technical knowledge, were looking primarily for the desire to achieve success through your people and a love for connecting with customers.
What youll be doing Our purpose is that driven by our passion for food, together we serve and help every customer.
Youll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers. Its fast-paced. Every day will bring unexpected challenges. You wont always have the answers
thats fine
but by solving short-term problems and making medium-term changes, youll support your team to keep delivering.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout. Whether theyre collecting online orders, stocking up on essentials or filling up with petrol, youll make sure they enjoy the very best experience.
Specifically, your role is to set the direction of travel in your area for the next 1-3 months.
What success looks like
Theres a lot to learn. Every day youll be strengthening your existing leadership skills and adding new ones, heres how:
Youll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change
Youve mastered helping your team put themselves in the customers shoes, taking genuine pride in how we deliver a better service and spot opportunities
Youll be leading through communication; clearly articulating how were performing and inspiring improvements for now, and the next quarter
You will be developing yourself as the operational expert and acting as a role model for your team
Youre confident making decisions at pace and feel empowered and accountable to run your area of the store
and to deputise for the Store Manager
About you
You might currently be managing a smaller supermarket or convenience store or already in a team leadership role. Maybe youre looking for a new challenge after a career break or transferring from another big store retail environment or another sector. Wherever youre working now, youve demonstrated you can make a difference and love being part of a team.
What matters most is you
that youre motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service. After all, thats what our stores are all about.
Where next?
Join Sainsburys instore management teams and youll enjoy the support and the opportunity to deliver excellence. When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.They willsupport and coach you to deliver great performance, whilst having plenty of time to develop.
As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us. Youll also be well placed for a leadership challenge in head office or across the Sainsburys family: Habitat, Tu, Argos, Sainsburys Bank and Nectar 360. Trust us
we know how to make the most of your potential.
What well give you
Salary will be dependent upon your experience as well as the store size, complexity and location. Alongside this, we also offer a great range of benefits for all our colleagues, including:
Discount card
10% discount off on your shopping at Sainsburys, Argos, Tu and Habitat after four weeks. This increases to 15% discount off at Sainsburys every Friday and Saturday and 15% off at Argos every pay day.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave
Pension
well match 4-7% of your pension contributions
Sainsburys share scheme
build up an investment at discounted prices
Wellbeing support
access to emotional support, counselling, legal and financial advice
Colleague networks
link with like-minded people to help fulfil your potential
Cycle to Work scheme
hire a new bike and cycling equipment, whilst saving on tax and NI
Special offers on gym memberships, restaurants, holidays, retail vouchers and more
Click apply to start your Sainsburys journey