Lead access co-ordinator

The role of the Lead Access Team Co-ordinator is to provide specialist advice and support to all specialty management teams to ensure the delivery of elective access targets, including referral to treatment and cancer targets. Support the development and implementation of policies and procedures relating to the RCHT Access Policy. Lead role in monitoring the referral to treatment pathway, including outpatients, diagnostics, and in-patients. To work with clinical, management and administrative teams to support service development and initiatives relating to patient access whilst delivering on national and local expectations. Lead on the development and delivery of training on all aspects of patient access. Day to day line management of Access Team. Unfortunately due to budgetary constraints we are unable to support visa sponsorship for this role.
The recruiting panel will therefore only be able to consider applications from candidates that already possess the right to work in the UK.Main duties of the jobAccess Team to act as the first point of contact relating to access management, referral to treatment and all wait time targets. Direct liaison with patients as part of the national and local waiting list initiatives. Liaison with patients with deteriorating or changes of condition, assessing whether a clinical review is required, and following up with the relevant trust specialty to ensure patient best interests are adhered to. In conjunction with the Access Co-Ordinator's work with specialty management teams to ensure patients waiting for appointments and/or treatment are managed in chronological order, within clinical priority and seen or treated within the maximum wait time in line with national guidelines and Trust policy. To track, monitor and record progress against identified measures, including demand, capacity, recovery, and activity plans, to enable reporting on a regular basis. To lead on the development and delivery of training to individuals and groups of staff to support new and existing processes which support the Access Policy. To lead on the Access Policy Audit programme to ensure compliance, providing feedback on waiting list management and recommendations for continued improvement. Co-ordinate highly complex waiting list validation programmes and manage outcomes, and reporting to National teams as required to validate data and reduce patient waiting times.About usRoyal Cornwall Hospitals NHS Trust is the biggest provider of healthcare services in Cornwall and the Isles of Scilly. Our three main sites are Royal Cornwall Hospital Truro, St Michael's Hospital Hayle and West Cornwall Hospital Penzance, our staff and services are available across the region. The Trust employs 5,000+ staff, has a budget of 380 million and 750 beds. We work with health and social care organisations -including NHS Kernow and NHS England- to ensure local healthcare needs are met. We provide acute medical, surgical and specialist services to around 500,000- which can increase significantly during busy holiday periods. The Trust has teaching hospitals status as part of the University of Exeter Medical School. Keeping at the forefront of medical advances, we continually develop clinical services and are committed to maximising the range of specialist care offered locally. We can offer you a rewarding career in a supportive working environment. We have extensive educational links to help you realise your full potential and develop skills to provide outstanding healthcare to the local community. Enjoy an outstanding quality of life in a place that offers surfing beaches and fishing harbours to beautiful countryside and historic towns. With clean air, plenty of opportunities for outdoor activities and excellent schools, colleges and universities (including adult education) it is the ideal place for families and for you to develop your own career.Job descriptionJob responsibilitiesAccess Team to act as the first point of contact relating to access management, referral to treatment and all wait time targets. Access Team to act as the first point of contact for patients exercising their legal right to access services within maximum waiting times under the NHS Constitution guidelines. Direct liaison with patients as part of the national and local waiting list initiatives. Liaison with patients with deteriorating or changes of condition, assessing whether a clinical review is required, and following up with the relevant trust specialty to ensure patient best interests are adhered to. To be a role model demonstrating good communication and ensuring robust and open communication with all staff through regular meetings with the specialty areas. In conjunction with the Access Co-Ordinators work with specialty management teams to ensure patients waiting for appointments and/or treatment are managed in chronological order, within clinical priority and seen or treated within the maximum wait time in line with national guidelines and Trust policy. To track, monitor and record progress against identified measures, including demand, capacity, recovery, and activity plans, to enable reporting on a regular basis. To lead on the development and delivery of training to individuals and groups of staff to support new and existing processes which support the Access Policy. To lead on the Access Policy Audit programme to ensure compliance, providing feedback on waiting list management and recommendations for continued improvement. Co-ordinate highly complex waiting list validation programmes and manage outcomes, and reporting to National teams as required to validate data and reduce patient waiting times.
Lead the work on capacity and demand within the Access Team to ensure ongoing maintenance and use in planning operational delivery. To support the electronic patient record programme by contributing their knowledge of RTT and elective care pathways. Identify, recommend, and facilitate change to improve access by focusing on challenging areas within the patients pathway.To analyse, interpret and make recommendations on a range of factors relating to: Data quality Data completeness Capacity & demand To provide general administrative support including minute taking, arranging meetings, action plans and updating reports. To respect the confidentiality of all matters relating to their employment and other members of staff. Weekly monitoring to include (list not exhaustive): Not added to BEA All waiting list types Post inpatient & outpatient follow-up Incomplete > 18 weeks validation Pathway ID Unconfirmed TCIs Same day cancellations to ensure patients are re-booked within 28 days or within RTT breach date (whichever is sooner). MAXIMS internal referrals RTT data quality issues (Radar) Mutual aid monitoring Identifies and evaluates areas for potential service improvement and discusses with relevant personnel which may be from other areas of the Trust and impact on their working practice. Encourage and enable others to alter their practice in line with service improvements.Person SpecificationEssentialEssential
Previous access team experience. Demonstrable experience in hospital administration. Wide experience of using all modules of the PAS. Experience of waiting list management and in-depth knowledge of local and national targets. In depth knowledge of Access policy and its application. Minimum of 5 GCSEs inc English and Mathematics Evidence of excellent interpersonal skills. Able to communicate effectively with staff of different disciplines and the general public. Demonstrates initiative and use of innovative and lateral thinking in problems solving. Good knowledge of IT systems used within the hospital. In depth knowledge of all PAS modules. Excel, Word, NHS Mail, Maxims, Winpath, Bluespier. Evidence of willingness to train and develop skills and knowledge. Self motivated. Ability to organise and manage own workload and meet deadlines. Able to remain calm under pressure. Ability to achieve whilst maintaining sensitivity towards others. Bright, friendly, and enthusiastic. Able to fit in with the existing members of the team. Adaptable, to move with changing agenda.
Desirable
Previous supervisory experience within the hospital setting. Experience in project management. NVQ in Management Access, Internet, Powerpoint. NHS mail. RCHT recruitment and selection training. Galaxy
essentialEssential
Previous access team experience. Demonstrable experience in hospital administration. Wide experience of using all modules of the PAS. Experience of waiting list management and in-depth knowledge of local and national targets. In depth knowledge of Access policy and its application. Self motivated. Ability to organise and manage own workload and meet deadlines. Able to remain calm under pressure. Ability to achieve whilst maintaining sensitivity towards others. Bright, friendly, and enthusiastic. Able to fit in with the existing members of the team. Adaptable, to move with changing agenda. Evidence of excellent interpersonal skills. Able to communicate effectively with staff of different disciplines and the general public. Demonstrates initiative and use of innovative and lateral thinking in problems solving. Good knowledge of IT systems used within the hospital. In depth knowledge of all PAS modules. Excel, Word, NHS Mail, Maxims, Winpath, Bluespier. Evidence of willingness to train and develop skills and knowledge.
Desirable
Previous supervisory experience within the hospital setting. Experience in project management.
Employer detailsEmployer nameRoyal Cornwall Hospitals TrustAddressRoyal Cornwall Hopital Treliske Truro TR1 3LJAny attachments will be accessible after you click to apply. 156-5822342
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