Large Corporate Membership Admin Manager

It’s an exciting time to join AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes.  As part of this, we are looking for talented people to join our Client Services team.Within this role, you’ll lead and develop a team of Membership Co-ordinator’s across 3 locations, including a team of offshore colleagues, to deliver timely and accurate membership changes across a large corporate portfolio of clients.We're looking for someone who will pioneer the delivery of an effective service to ensure client satisfaction, SLA delivery, invoicing accuracy, and enable effective claims management.  At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.What you’ll be doing: Lead a busy team of Membership Administrators skilled in the delivery of exceptional service to our internal and external customers.  Manage resources to manage peaks and trough in activity and track productivity to ensure service standards are consistently maintained.Set clear, challenging objectives and performance standards which support business’ goals and ensures our customers receive exceptional service.  Manage and maintain the ongoing relationship with a team of membership administrators based in AXA GOBO, a wholly owned AXA sister company based in India.Regularly engage with our IT support teams who enable some of the automated processes used by the team. Support the on-going coaching and development of team through support, coaching and monitoring.Motivate and empower the team to take ownership for customer activity and instill a solution focused environment.Ensure an exceptional level of service delivery which aims to exceed the expectations of external and internal customers and builds strong relationships.Maintain a clear understanding of who our key stakeholders are and the interdependencies between the Membership Admin team and other business areas.  Continuously seek and identify ways in which the business can deliver an ever-improving service level to our internal and external clients, using and embracing the latest automation and RPA solutions and techniques. Embrace and manage change in a way which enables your team to adapt and accept changes to working practice by effective implementation, monitoring and communication.Be the key interface for department for all projects, both local initiatives and larger scale business projects.  Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.Your ProfileDemonstratable experience in people management, with a customer focused approach to deliver results that exceed expectations and adhere to a sales through service culture.Able to provide effective management of people and resources, and / or project team management to achieve complex or high priority.Proven track record in people development skills.A proven team player that works in a collaborative, flexible and adaptable way.Ability to work cross functionally with different areas of the business.Ability to manage work with a flexible approach to the changing priorities of the business and our customers.Clear and concise communication skills to liaise effectively at all levels.Solution focused and able to drive continuous improvement.Experience of driving automation of processesKnowledge of AXA Health Services products and propositions is desirable.As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.About AXAWith a presence in over 60 countries, and 165,000 employees serving the needs of 107 million customers, AXA is big.But never too big to care for every single person who works here.  So when you join us, we promise to put our collective might behind you and your career.You’ll work in an open and supportive environment where you’ll be developed, challenged and encouraged to move around to achieve even bigger and better things – nationally and internationally. You’ll learn directly from senior leaders, from the best in our business. And you’ll enjoy real responsibility, really early on.Every large company today talks about supporting diversity and inclusion. But at AXA UK, these values form an integral part of everything we do. For us, it’s about bringing together the best talent, helping people to realise their full potential by being 100% themselves at work and delivering outstanding service to everyone – regardless of difference. About the EntityAXA Health is the UK healthcare specialist for the AXA Group. Whatever our customers’ health goals, we help them get there. That could be getting someone physio for an injury that’s holding them back, or finding them the right specialist to take their treatment forward. Our team are experts in their fields: from experienced cancer nurses to pioneering data analysts; from our highly respected customer service team to our wide-ranging in-house team of clinicians. We all work together to be the best we can be.What We OfferAt AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:Annual salary between 40,000 and 50,000 dependent on experienceAnnual company & performance-based bonusContributory pension scheme (up to 12% employer contributions)Life Assurance (up to 10 x annual salary)28 days annual leave plus Bank HolidaysOpportunity to buy up to 5 extra days leave or sell up to 3 days leaveAXA employee discountsGym benefitsTo apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to #####.#LI-HybridJob SummaryJob number: 230005C2Date posted : 2023-06-15Profession: Sales and DistributionEmployment type: Full time