Labour Model Manager Holborn Store Support Centre and Home

Location
Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT
Hours
Full-time
Contract-Type
Permanent
Areas of business
Retail
Closing date
#####/05/21 09:47:00
Job ID
229160
Job DescriptionIn a nutshellAs a Labour Manager for the Retail Labour and Operating Model Team, you will play a crucial role in delivering our labour and workforce management strategies, which includes allocation of labour hours to our stores and all timekeeping accountabilities. Your responsibilities will include leading a team of labour analysts, defining requirements for our labour & workforce systems, ensuring relevant governance processes are adhered to and completion of business projects in support of wider business outcomes. The sheer scale and complexity of our set-up means there’s always something impactful to work on, which gives you a real sense of purpose and responsibility.You’ll work cross functionally to bring together diverse stakeholders, building effective relationships to understand our business outcomes and the part you play in delivering them, often working to tight timescales and budgets. Additionally, you will monitor industry best practice, identify market trends and consider ways we can most effectively enhance colleague and customer experiences. We’ve made serious investment in our labour systems, and you’ll need to draw on your previous line management, retail and analytical experience as well as your strong communication and networking skills to enable you to play a pivotal role in implementing our strategic plans, driving successful outcomes, and contributing to the ongoing development of our ways of working.What outcomes I need to deliverEnsure sustainable change, working cross functionally to create value driven outcomes for stores, colleagues and central teams Manage stakeholder engagement, developing clear communication strategies and ensuring corporate governance routines are managed successfully and with authentic credibilityRegularly review existing processes and data provision, ensuring integrity and accuracy in everything we do, implementing changes as requiredSpecify new requirements for systems, data or changes to ways of working which will ensure maximum return on investment and colleague/customer experienceManage routines and tasks in the labour and workforce systems as appropriate to your role, responding to queries within agreed timescalesIdentify gaps and complete educational activities to stakeholders and end users on key activities and data, providing innovative recommendations and actionable insight in response to business needsMaintain standardisation and best practice for all labour processes and data usage, validating key information and business benefits as appropriate to your role Operate in a value driven manner, ensuring support for those around you and your team, playing you part in leading team and business culture Manage the allocation of resources, including investment in third party suppliersWhat I need to know and showRobust understanding of store operations, preferably from time spent in a management roleKnowledge of workforce management and labour systems, tools and processes is essential (we use UKG Pro and Adapt) Experience of managing operating and labour models, including but not limited to process mapping, labour measurement methodologies and productivity studies is desirableProficient with Microsoft Office, Power BI and exceptional Excel skills, experience of Micro Strategy & SQL is desirable, as is previous analyst experienceUnderstanding of governance methods to enable efficient workload delivery and change managementExperience of working cross functionally, building great working relationships at all levels with a willingness to challenge the status quo, looking to make continuous improvements Excellent communication skills, with the ability to create simple to understand messages suitable for wide ranging audiencesKnowledge of system management, including testing, and support models is desirable, with the requirement to support on business continuity issues as requiredAbility to articulate and present complex work in a clear and succinct manner, Taking ownership to create and analyse accurate data, presenting findings to highlight where improvements may be required to drive improved performanceA passion for delivering innovative transformation and automation through technology, always doing the right things for our colleagues, customers and businessCollaboration with external third parties to deliver projects including and not limited to labour model work measurements, defining new system requirements and understanding industry best practicesProject management experience is desired, bringing credibility and confidence when representing the work we do and ensuring deadlines, actions, risks and dependencies are under controlYou’ll be an inclusive, resilient, proactive leader with the ability to bring out the best in those around you, embedding and driving a culture of collaboration, transparency and transformative thinkingAbility to deliver a return on investment (ROI) for the investment we make in systems and resource, producing business cases and financials as requiredWhat decisions I can make including budgetInfluence on the design of systems, tools and processes Prioritisation of personal and team workload to meet business needsAllocation of third-party consultancy budget to complete studies, measurements or other work (with approval from the Head of Labour)Provision of data and insight to stakeholders and end users as requiredDesign of reporting tools and processesDirectly or indirectly managesLabour AnalystsSupport we will provideSubject matter expertise from Retail Labour and Operating Model Team membersSupport from other business areas, including but not limited to Sainsbury's Tech, ADA, Finance, Retail (including Labour Leads and Cost Champs), Change & Transformation, HR functions and external 3rd Party organisations, as agreed with your line managerMy Learning and other corporate learning opportunities including D&I, personal development and networking opportunities
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