Knowledge Management System Project Manager (6 Month FTC-Perm)

Product Management, London, Contract Temp, £55,000 - £60,000 / yearJob Description Together Edenred and Reward Gateway bring a unique and differentiated value proposition at scale to the market, by providing leading end-to-end employee services, from digital employee benefits, employee savings, recognition and rewards programmes, to well-being and corporate social animation solutions.With our shared missions of ‘Making the World a Better Place to Work” and ‘Enriching connections, For good’. You’ll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people’s daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.We have a highly talented team who live up to our shared values, bringing to life “Entrepreneurial Spirit”. We love to “Push the Boundaries”, but importantly show “Respect” in how we go about our work. Our “Speak Up” and “Be Human” culture is at the heart of what it is to work with us, and we encourage everyone to bring innovation and ‘Imagination’ to the work they do. You’ll very quickly feel like one of the team.Your Role in Our MissionOur mission is to make the world a better place to work and to achieve this mission we need an experienced Knowledge Base Manager. Joining initially on a 6 Month Fixed Term Contract, with the possibility to become a permanent team member.As the Knowledge Base Manager, you will manage and deliver the transformation of our knowledge base system. An expert in architecting global Knowledge bases for SAAS/technology products, you will create a global centre of excellence for knowledge of our platform, product and integrations for our employees, international partners, clients and stakeholders alike.
What’s In It For Me?A chance to be part of an extremely well-established, stable and high-growth ‘Unicorn’ SaaS company with a Glassdoor employer rating of 4.9 out of 5.Over 50 benefits in our employee benefits package including:
A flexible holiday plan of up to 40 days per year£400 a year Wellbeing AllowanceSubstantial bonus payments for a number of life events including pet adoption, wedding/civil ceremony, new family, retirementEmployee, friends and family discounts across 1200+ retail, hospitality and lifestyle brands Flexible, Hybrid Working:
Collaboration, connection as a team, and strong internal stakeholder relationships are part of the “RG Magic” that makes our culture thrive. Our RG Work Modes Guides
detail how and why this is so much more effective in person. Project manage the transformation of our existing knowledge base, known as the ‘Success Portal’, into an outstanding global knowledge base for clients, internal users, and international partnersPM the launch of our knowledge base system in one new market, using the learnings to set up the framework for global rollout to other marketsWork with Zendesk to implement and build the system to the specified requirementsProject manage the review, development, and relaunch of the knowledge base system, working with stakeholders across the businessDefine the requirements and features for an outstanding knowledge base for internal collaborators, clients, and end-usersDevelop an improved information architecture and coordinate content development for knowledge related to our platform and partners - revise and restructure the current content in the knowledge base to ensure accuracy, relevance, and coherence as identified in the knowledge auditIdentify knowledge gaps and lead the development of engaging content to fill knowledge and education gaps across multiple product and feature setsBuild and lead all aspects of the process for global knowledge-base rolloutBuild the framework for ongoing success for review and maintenance of the systemSet the framework and standard for handling the global and local knowledge base(s)Set a training plan and framework for BAU management of the systemWork with stakeholders to keep them up-to-date and engaged in the projectDevelop measures of success and own reporting to the businessRecruit and lead a team of 2 or 3 content writers/developers to support the project deliverables SkillsProject Management and experience working with global and senior-level collaboratorsExperience of successfully re-architecting knowledge basesFluency with Zendesk Guide software or equivalent Knowledge Base System with transferable skills and knowledgeAn understanding of best practice in knowledge management and content for technical and non-technical audiencesExperience working in a SAAS environment/with SAAS productsAbility to work cohesively with technical and non-technical team membersThe Interview Process The Interview Process: Telephone call with a member of the Talent Acquisition Team Virtual or in-person interview with the Director of Product Operations & COO At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.
Be comfortable. Be you.
At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.
From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you’ll get in return for joining our Mission at rg.co/lifeatrg . EngineeringLondonFull Time£60,000 - £70,000 / yearSecurityLondonFull Time£70,000 - £75,000 / yearEngineeringLondonFull Time£70,000 - £80,000 / yearIf you can't see a job that interests you, why not register for our job alerts by email service? And we'll email you when a job that matches what you're looking for is uploaded onto the site.
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