Klarent Hospitality are recruiting for a Night Porter

Would you like to work for a company that gives you:
£250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.
Rewards your hard work by offering you the below team benefits when you join us:
Meals provided whilst on shift
Sales incentives and initiative rewards
Discounted / Free use of leisure facilities – “Hotel specific”
Free Car Parking – “Hotel specific”
Stays in our hotels at discounted prices or
Even free stays in our hotels as one of our rewards & recognition incentives,
Opportunities for your personal development within the Hotel Group Brand Portfolio
Fully funded apprenticeships – T&C’s apply
Annual Holidays entitlements inclusive of Bank Holidays
Opportunity to buy additional holiday entitlements
Pension enrolment
Does the below sound like you?
Passionate and willingness to learn
Positive attitude and someone who makes our guests smile
Genuinely friendly and caring
Enjoys working as part of a team and has the ability to work on your own
Ambitious and hard working
Excellent standards and able to follow the Company’s Brand Standards
Good organisational / time management skills.
Resilient, creativity, able multitask and can work under pressure
Ability to work evening, and weekends
Able to deliver exceptional customer experiences all the time
Is the Night Porter role for you for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?
Klarent Hospitality are recruiting for a Night Porter
We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.
The Role:
As Night Porter, you will offer night-hour assistance, including luggage handling and package deliveries, to guests in order to create an exceptional experience from check-in through check-out.
Achieve positive outcomes from Guest queries in a timely and efficient manner
Assist Guests with luggage and other requests, as necessary
Deliver guest mail, newspapers and express check out bills to rooms
Demonstrate a high level of customer service at all times
Collect room service/ breakfast cards / Setup conference rooms
Assist Night Management with fire management, walks,
Checking guests in and out of the hotel, dealing with any queries and taking payments where appropriate.
Enhance fire procedures and able to react, in case of an emergency
Act in accordance with all security and emergency procedures and manage the instigation of these, as required
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area
Assist and support other departments, as necessary
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