Key Accounts Coordinator

Job Title: Key Accounts Coordinator

Job Purpose: Co-ordinate and facilitate all customer requirements within a growing building trade supplies, key accounts office. An office-based role, you will be the main point of contact for a general and dedicated customer base, ensuring excellent customer service is up kept at all times and opportunities to generate increased sales opportunities for the business executed.

Key Objectives: 

• Receiving and processing customer orders without discrepancy in a timely manner via telephone, email and face-to-face.
• To operate the BISTRACK system without error and administer all transactions as per Company guidelines.
• Ensuring the companies Trade Supplies are operating a customer focused and efficient transport and delivery service. Producing delivery reports to further improve our service and ensure we are operating at our maximum efficiency.  
• Maintain detailed knowledge of all products and materials (i.e. qualities, uses, sizes, quantities, availability etc.) and to understand what items / building materials are required for both Trade & Retail Customer’s needs.
• Maintain safe and clean work environment.
• Taking part in all stock takes. Ensuring all stock takes are managed in accordance with procedures.
• To meet appraisal targets and support the delivery and achievement of overall business objectives.
• Promoting good working practices and motivating staff ensuring personnel are working at their maximum potential, helping grow The company and empowering staff to make a difference within the business.
• To adhere with section 7 of the Health and Safety at Work Act to take reasonable care of own health and safety and that of others who may be affected by their acts and omissions.
• To develop the companies commitment to equality and diversity and to promote non-discriminatory practices in all aspects of work undertaken.
• Ensuring all customer issues/complaints are dealt with swiftly and efficiently, ensuring customer satisfaction levels are of the highest standard.
• As required, dealing directly with suppliers organising direct deliveries to customer’s sites and ensuring the process is of an efficient transition.
• Liaising with all other departments (Transport, Warehouse, etc.) within the companies trade supplies to ensure customers’ orders are efficiently processed.
• To support other departments in the business in providing product knowledge and experience to enable The companies Trade Supplies to become a national recognised business.

Experience, Knowledge, skills and attributes: 

Essential: 

• Experience of working in a sales office/key accounts environment.
• Experience of managing and co-ordinating dedicated sales accounts.
• Excellent oral and written communication skills.
• Ability to be flexible, multi-skilled and willing to go the extra-mile.
• Ability to work as a member of a fast paced team.
• Self-motivated with enthusiasm, commitment and drive and ability to work under pressure and still produce a high standard of work.
• Experience in meeting and exceeding set KPI’s and targets.
• Ability to prioritise and manage workload to meet strict deadlines.
• Experience in raising customer orders, purchase orders and dealing general customer enquires using a dedicated ERP system
• Experience of working within a building supplies Industry.
• Experience of dealing directly with key account customers face-to-face, via telephone and email.

Desirable:

• A thorough understanding and strong commitment to Equal Opportunities Policy issues, demonstrating a commitment to working effectively with an Equal Opportunities Framework.