Key Account Manager

Senior Key Account Manager

Milton Keynes – site based.

Hours  - 40 Monday – Friday

Salary £40,000

Are you an experienced leader in Key Account Management and logistics? Our client seeks a proactive Leader within Key Account Management and Administration Support to join their team in Milton Keynes. This role is essential for nurturing long-term customer relationships and providing top-tier operational support while supporting the Group Operations Manager.

Whilst there will be no direct people management, you will need to possess strong leadership qualities and have held a senior role.

This is a fantastic opportunity for a motivated leader to drive success in a dynamic environment.

Duties

Lead and maintain long-term customer relationships.
Provide daily operational support, including complaint management and order processing.
Close coordination with the Group Manager of Customer Service Marketing the Director of Local Customer Service
Advise clients on turnover optimisation and conduct monthly turnover analysis, especially in the area of portfolio concentration.
Coordination of product information for customers, e.g. foreign trade data
Drive improvements in logistics and customer service processes.
Gather and analyse consumer insights to initiate new projects and processes.
Collaborate closely with marketing, sales, and customer service departments.
Manage contracts, pricing, and conditions, ensuring compliance and efficiency.
Maintain master data and monitor system processes to ensure smooth operations.
Monitoring of workloads and system processes to avoid delays and bottlenecks.
Planning the annual meeting and conducting it together with the Marketing Manager and the Managing Director of the local customer service department
Link between logistics and customers, independent initiation of improvements.
Support the Group Operations Manager in various capacities, demonstrating strong leadership and management skills.The Candidate

Proven leadership experience in Key Account Management and logistics.
Strong communication skills and attention to detail.
Ability to work independently and lead teams as required.
Proficiency in SAP an advantage not essential
WMS systems, and Microsoft Office.
Stores/Warehouse background
Dangerous goods knowledge advantage – not essential