Key Account Manager

Job Title: Key Account Manager

Location: Field-based (Some national travel) and Stourport office based

£37K + quarterly bonus (£#####) + car/allowance (circa 50K package)

Job Purpose:

Manage a portfolio of 30 upper-tier accounts, preventing erosion, and driving growth through strategic development and cross-selling. Occasional travel may be required.

Main Tasks & Responsibilities:

Strategic Planning:

• Develop and execute a business plan aligned with organisational goals.

Contract Management:

• Renegotiate lapsed contracts and establish new agreements.

Strategic Development:

• Implement strategies with the After Sales Manager for new services and products.

Account Reviews and Projects:

• Conduct strategic reviews for growth and profitability.


• Manage project delivery within agreed timelines.

Communication and Negotiation:

• Utilise effective presentation, negotiation, and influence skills.


• Address client concerns and manage escalated calls.

Compliance and Database Management:

• Assist with compliance activities, such as supplier waste audits.


• Oversee key accounts to optimise contract revenue.

Reporting and Targets:

• Provide regular reports to the manager on sales activities and key client advancements.


• Achieve individual quarterly sales targets.

Client Satisfaction and Collaboration:

• Understand clients’ needs and propose solutions aligned with their goals.


• Monitor service delivery to ensure consistency with contractual obligations.

Core Values:

• Demonstrate workplace values: Intelligence, Integrity, Dependability, Unity, Enjoyment.


• Apply organisational values in day-to-day responsibilities.

Skills & Key Requirements:

• Maintain a positive and proactive approach.


• Ability to establish, develop, and sustain business relationships.


• Uphold a high level of professionalism, discretion, and confidentiality.


• Proven success in achieving set objectives, including margin attainment and cost minimisation.


• Strong communication skills, including relationship building, influencing, and negotiation.


• Self-motivated with the ability to work collaboratively within a team.


• Exceptional attention to detail and organisational skills.


• Commercially minded with a keen eye for detail.


• Ability to work with urgency and efficiency.