Key Account Executive Customer Service

The Role:First receiver for all incoming calls to the business building close relationships with all partnersProvide excellent customer experience for all callers whilst capturing enquiries and assisting sales processProcess sales and samplesSupport RM, ASM & SAM with admin for a territoryHandle inbox overspillResolve any issues for customers/partners in the territoryResponsible for answering all incoming calls to the businessActively open up and record any opportunities from customers for the territory and allocate to SAMProcess orders, sample, stock requests for territoryProvide technical advice FTRResolve any product issues or advise of changes to orders FTR 95%+Pro-actively engage with visitors to the website on Live Chat messagesInvestigate and process customer complaints and returns requests proactivelyActivate Warranty requests for territoryImprove the quality of data in the CRM by updating contacts and data on Sales Force for territoryContinuously improve product/job knowledge/sales skills through learning opportunitiesThe Person:Knowledge:Salesforce CRMHow to deal with difficult customersProduct KnowledgeSales ProcessPower BIMS OfficeImportance of Customer Service (OTIF etc)Skillset:Accurately adding orders to systemProblem solving skillsMulti-taskingDeal with customer complaintsQuestioning TechniquesActive listenerExcellent communication skills (written and oral)Time ManagementAbility:Demonstrates and puts into practice learnings from sales academyLevel One Sales AcademyProblem solving skillsMulti-taskingDealing with difficult customersOur Referral Incentive:Due to the high amount of interest that we receive for each of our roles unfortunately we cannot respond to each application individually, therefore if you do not hear back from us you have not been shortlisted for this role. Please continue to check our website for any other roles which may be of interest.We offer a £500 referral if you introduce someone we place - see our website for detailsWe regret that this client is not prepared to sponsor work permit or work permit transfer applications. Candidates must be able to prove their eligibility to work in the UK
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