Key Account Director

Job Description
Job Title: Key Account Director
Location: Rotherham
Working Hours: 40 hours per week
Monday to Friday between the hours of 8:30am and 5:00pm with the ability to be flexible in accordance with business requirements.
Our client, a leading business communications company are currently recruiting for a Key Account Director to join their team based in Rotherham.
Primary Responsibilities:
Responsible for protecting and developing revenue across one or more Key Accounts. The KAD must develop strong, long-term relationships across all customer levels and departments whilst maximising sales opportunities with them.
Main Duties:
• Ensure financial targets are achieved by protecting and developing Key Accounts, safeguarding revenue and maximising growth by agreeing and securing Key Account contracts
• Take commercial responsibility and establish optimal cost models to maximise Key Account revenue and profitability
• Insulate the business from risk by adhering to and enforcing Key Account contractual and brand guidelines
• Attend client meetings including regular structured formal reviews; minuting and sharing information with colleagues in the Sales team
• Where necessary, establish and define working processes for customer services, in conjunction and with agreement of the Commercial Director / Customer Services Manager to best service their key accounts and drive service excellence
• Provide monthly KPI reports showing actual against budget across internal key measurables
• Provide KPI reports to relevant key account contacts showing actual against target on defined client measurables
• When appropriate, take new product briefings from customers and be responsible for managing or overseeing non BAU project work
• Develop ways to grow the business with your customers and provide solutions to management in the face of challenges
• Act as the senior point of escalation for major Key Account issues or unresolved day to day problems
• Deliver sales and KPI presentations, online demonstrations and training to customers and colleagues when required
Experience/Skills:
experience working in a print related or customer communications sector
experience in project and client management
experience in a sales and account management role
good attention to detail, being thorough and analytical
GCSE’s (including Maths and English) at A-C grade or equivalent
UK driving licence
If you'd like to learn more about this role, please get in touch with Natalie!
Please only apply if you have the right to work in the UK.
Devonshire is an equal opportunity employer and we encourage job applications from people of all backgrounds. All qualified applicants will receive consideration regardless of gender, race, religion, age, disability, sexual orientation or marital status.
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