KAMA Harrods Account Manager

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The Opportunity
We have an opportunity for an Account Manager to oversee our beautiful Kama Ayurveda space in Harrods where you will be responsible for overseeing our treatment rooms and their staff, merchandise and customer service offer. You'll also build highly motivated teams, and coach and develop them to the next level.
What you'll get to do
Ensure all team members provide the highest level of customer service to customers on the floor and our treatment rooms
Build and manage the client database, utilising to increase sales and customer contact
Manage all special events inclusive of collection previews, client events and sale events instore
Analyse available sales reports and data to determine the needs of the business, setting business strategies
Support the development of the Sales Assistants and Therapists skills, ensuring team are fluent in all aspects of product knowledge and services
Demonstrate sales leadership, playing an active role on the selling floor
Look after areas of risk management, including physical security, store cash controls, and inventory management
Ensure the selling floor is always picture perfect and reflective of current visual direction
Partner with other teams within the business including Education, Marketing, Commercial and HR
Continually evaluate the performance of each team member and provide continual feedback to ensure results
We'd love to meet you if you have
Experienced in a niche, luxury environment and pride yourself on excellent customer service
Passion for skincare and wellbeing
Team management experience
Results oriented and solutions driven
Interpersonal skills are excellent, and you love building relationships
Ability to influence, negotiate and lead others to action
A few things you'll love about us
An entrepreneurial, creative and welcoming work culture
A range of learning and development opportunities
An international company with plenty of opportunities to grow
A competitive compensation & benefits package
Puig is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.
At Puig, we are continually looking for enthusiastic and committed individuals from a broad range of backgrounds and experiences to join our team. We believe that creating an inclusive environment in which you feel welcomed, valued, engaged, and empowered strengthens our business and fosters a culture where we are inspired to work hard, challenge ourselves, and be innovative in our thinking. Additionally, we believe that the diversity of our employees makes us a stronger company and better able to serve our customers around the world.
Job Req ID: 26377
Puig 2024. This information is privileged, confidential and contains private information. Any reading, retention, distribution or copying of this communication by any person other than its intended recipient is prohibited.
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