Junior Software Support Engineer

A talented and self-motivated Junior Software Support Engineer is required by an ambitious, high-growth technology SME, specialising in delivering Digital Solutions for Rail, based from Home/Lichfield (Staffordshire UK). This is a great opportunity for a Graduate or someone early in their career to join this passionate and supportive team and make a real difference. Working cross-functionally alongside Software Development and Customer Success colleagues, you’ll have the opportunity to gain valuable experience across a range of innovation and digital transformation projects.CandidatesMUST be UK based(Please see details of remote working requirements below).Key Skills Required:Tech Savvy with a passion for modern technologies, innovation and the transformative power of ‘Digital’Excellent communication and interpersonal skills – ability to develop positive business relationships internally and externallyA customer-first mindset with strong sense of customer empathyPersonal accountability and organisation – capable of multitasking and managing time effectivelyAn excellent problem solver with a thirst for acquiring new industry/product knowledgeNice to Have:Good grasp of Microsoft OfficeData literate with a foundation in critical thinking and/or more technical data analysis and visualisation skillsUnderstanding of relational and non-relation databasesExperience of working with C# and ReactExperience with helpdesk/ticketing software (e.g. Freshdesk)Roles and Responsibilities:Work across the application support lifecycle to ensure processes, tools and reporting capabilities are fit to scalemonitoring and prioritising support tickets and working closely with Software Development colleagues to triage and resolve issues.Work with Customer Success colleagues to provide support desk insights to improve onboarding, adoption and growth of new and existing clientsPackage and Benefits:Good career progression in a fast growing teamCompetitive Salary £25-£30k and lucrative Bonus Scheme23 days holiday a year in addition to bank holidays and your birthday offRemote Working as default* and Flexible Working around Core hours 9:30am – 3pmRegular social events and office trips*Typically there is a requirement to get together nominally 1 day/week (Wednesday) in Lichfield, Staffs to collaborate on projects and support client visits as required, so the ability to travel within the UK is essential.Job Type: Full-timeSalary: £25,000.00-£30,000.00 per yearCompany eventsCompany pensionFree parkingWork from homeSchedule:FlexitimeMonday to FridaySupplemental pay types:Education:GCSE or equivalent (preferred)Experience:Technical support: 1 year (preferred)Ability to Commute:If the above sounds like a little bit of you we would love to hear from you! Job DescriptionA talented and self-motivated Junior Software Support Engineer is required by an ambitious, high-growth technology SME, specialising in delivering Digital Solutions for Rail, based from Home/Lichfield (Staffordshire UK). This is a great opportunity for a Graduate or someone early in their career to join this passionate and supportive team and make a real difference. Working cross-functionally alongside Software Development and Customer Success colleagues, you’ll have the opportunity to gain valuable experience across a range of innovation and digital transformation projects.CandidatesMUST be UK based(Please see details of remote working requirements below).Key Skills Required:Tech Savvy with a passion for modern technologies, innovation and the transformative power of ‘Digital’Excellent communication and interpersonal skills – ability to develop positive business relationships internally and externallyA customer-first mindset with strong sense of customer empathyPersonal accountability and organisation – capable of multitasking and managing time effectivelyAn excellent problem solver with a thirst for acquiring new industry/product knowledgeNice to Have:Good grasp of Microsoft OfficeData literate with a foundation in critical thinking and/or more technical data analysis and visualisation skillsUnderstanding of relational and non-relation databasesExperience of working with C# and ReactExperience with helpdesk/ticketing software (e.g. Freshdesk)Roles and Responsibilities:Work across the application support lifecycle to ensure processes, tools and reporting capabilities are fit to scalemonitoring and prioritising support tickets and working closely with Software Development colleagues to triage and resolve issues.Work with Customer Success colleagues to provide support desk insights to improve onboarding, adoption and growth of new and existing clientsPackage and Benefits:Good career progression in a fast growing teamCompetitive Salary £25-£30k and lucrative Bonus Scheme23 days holiday a year in addition to bank holidays and your birthday offRemote Working as default* and Flexible Working around Core hours 9:30am – 3pmRegular social events and office trips*Typically there is a requirement to get together nominally 1 day/week (Wednesday) in Lichfield, Staffs to collaborate on projects and support client visits as required, so the ability to travel within the UK is essential. Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:Company eventsCompany pensionFree parkingWork from homeSchedule:FlexitimeMonday to FridaySupplemental pay types:Bonus scheme
Education:GCSE or equivalent (preferred)Experience:Technical support: 1 year (preferred)Ability to Commute:Lichfield, WS13 6QG (required)
Work Location: Hybrid remote in Lichfield, WS13 6QG If the above sounds like a little bit of you we would love to hear from you!##### .Please note by sending your cv you agree for Asset Insights Limited to process your personal data as detailed in our privacy statement, in order to participate in the recruitment process and in the future recruitment processes.
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