Junior CRM Technical Analyst

Job Details: Junior CRM Technical AnalystFull details of the job.
Vacancy Name
Vacancy Name
Junior CRM Technical Analyst
Vacancy No
Vacancy No
VN243
Employment Type
Employment Type
Full-Time
Business Name
Business Name
PayPoint Network Ltd
Location
What will you be doing?
As a Junior CRM Technical Analyst, you are part of a team helping to support systems which are essential to looking after our Merchants and Retailers.
You will work with the Business and CRM Team to ensure incidents are resolved and requirements are delivered in a timely and efficient manner.
The role is principally responsible for triaging incidents and requests and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services. This includes but is not limited to, CRM (Salesforce) and PayPoint Back Office (including legacy applications).
A key focus of the role is to drive down the number of incidents and deliver excellent service to our business users who serve the Retailer and Merchants community.
What would we like from you?
Understand and triage tickets that come into the CRM and Handepay teams
Using ServiceNow as our ITSM tool to monitor and triage Incidents and requests
Providing excellent customer service and
taking time to understand the needs of our customer base.
Support processes for all CRM systems (including Salesforce, Integration services and back office systems)
Ensure that all change from the CRM Delivery team that is transitioned into production has the right controls and processes in place to be effectively supported
Work with the Support Team to deliver business change on Salesforce and back office systems
Champion knowledge share and learning within the CRM Services and to our business users
Working in a fast-paced support team to help drive the delivery and technical competency of the team and the product forwards
Support and Manage user profiles, roles, permission sets, assignment rules, and license needs.
Create and customize standard and custom objects including fields (including formula fields), page layouts, security rules, workflow and validation rules in conjunction with the wider team and design authority
Monitor data quality, integrity and user adoption as part of the wider application support team
Implement, and administer best practices with regards to system maintenance, security, release management, improvements, data integrity, duplicates, backups, etc.
It would be great if you already have…
Experience in supporting Salesforce.com instances
Knowledge and experiences with Sales and Service clouds
Experience of working within a support team
SQL Server (T-SQL)
Good communication skills; both written and verbal
Team Player with a can-do attitude
What can we do for you?
This position offers a mix of remote-based working and onsite working in our head office in Welwyn Garden City.
Holiday purchase scheme, with 25 days holiday plus bank holidays as standard.
On-site gym at our office (Free), and nationwide corporate rate gym membership
Online benefits portal where you can access lots of deals, discounts - for example of shopping or holidays
Contributory company pension scheme
Progression and Development
Private medical insurance
Life assurance of 3 x annual gross salary, with the option to purchase additional cover
You’re also able to purchase a range of benefits at a discounted rate including, critical illness cover, bicycles via our Cycle2Work scheme, dental insurance and TasteCard dining discount card
We’re committed to building a culture that empowers all of our people to thrive and feel a sense of belonging at PayPoint
Description
Description
As a Junior CRM Technical Analyst, you are part of a team helping to support systems which are essential to looking after our Merchants and Retailers.
Key Responsibilities
Key Responsibilities
The role is principally responsible for triaging incidents and requests and managing the support activities of all applications and systems used to support and run the business that fall within the remit of CRM Services.
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