JUNIOR COMMUNITY MANAGER

JOIN US
We're seeking a dynamic Junior Community Manager to join a thriving social agency. You’ll closely collaborate with the Community Agents & Community Management team to oversee our client's social media platforms and their unique communities.Your responsibilities encompass the full community management life-cycle – from embracing the channels' tone of voice, to recognising & reviewing sentiments as well as tagging comments.If you thrive in a fast-paced environment, are passionate about automotive, and are excited about being the first point of contact for unique communities, this role is for you.
WHAT YOU DO
Act as the primary point of contact for the community, maintaining dialogue and fostering positive interactions.
Embrace the brand channels’ tone of voice to fit individual conversations & respond to highly varied tickets and situations in real-time.
Monitor the community and swiftly address any crisis with appropriate measures.
Enforce community guidelines and ensure compliance with established rules.
Provide community support by addressing inquiries related to products, services, and customer service.
Review, tag, and sentiment all user comments via a Social Media Management tool.
Perform quality assurance on the channels.
Support in providing social media reporting, presentations, and campaign preparations.
Support on community account management and on client management.
WHO YOU ARE
You love everything digital and are always up-to-date with the latest trends.
Interested in Automotive.
Experienced in using common social media tools and platforms.
Excellent English verbal and written communication skills.
Ability to interpret website traffic and online customer engagement metrics.
Attention to detail and ability to multitask.
Flexible to work 40 hours per week in rotating shift pattern, including weekend.
German language skills are a great plus!
WHAT TO EXPECT
Exposure to senior global clients.
Working in an international and supradisciplinary team with top talents from different fields.
A brand-new centrally located office with plenty of creative space to think, take meetings, and collaborate.
Plenty of opportunities to create big ideas, for big projects, with big impact.
Flexibility to work remotely - whether from home, the north pole or somewhere warmer. We encourage warmer.
Structured onboarding, development & tools (Groove-In Buddy, Feedback talks, state of the art IT Equipment and most importantly - a great coffee machine).
Treat yourself with loads of perks and offers through Perkbox.
Consider yourself well cared for through Income Protection and Life Assurance, as well as 25 days holiday excluding BH and your birthday off.
A working environment that ensures fair and equal opportunities for all. We live and support diversity, openness and mutual respect and welcome new colleagues - regardless of nationality, ethnicity, origin, religion, age, gender, gender identity and sexual orientation. You should too. It’s the 21st century.
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