Jira Administrator

Jira AdministratorDepartment: IT (CT)Employment Type: Full TimeLocation: Chester, CTDescription
Job Title: Jira AdministratorSchedule: (M-F) 8:30-5:00 (flexible)Facility location: NH/CT/RemoteSummary: Whelen Engineering, Inc. seeks a skilled and experienced Jira and ConfluenceAdministrator to join our dynamic team. As a Jira and Confluence Administrator, you will becrucial in maintaining, optimizing, and supporting our project management and collaborationtools. You will work closely with various teams to ensure the effective use of Jira andConfluence to streamline workflows, enhance communication, and drive productivity.Duties and Responsibilities
Administer, configure, and maintain Jira and Confluence cloud instances to meet the needs of different teams and projects.
Customize Jira workflows, schemes, and screens to align with organizational processes and standards.
Manage Jira Service Management for efficient issue tracking and resolution.
Provide service agent support, troubleshoot issues, and offer training to ensure optimal utilization of Jira and Confluence.
Collaborate with cross-functional teams to gather requirements and implement solutions that enhance the usability and functionality of Jira and Confluence.
Monitor system performance, security, and access controls to ensure data integrity and compliance with company policies.
Stay updated on the latest features, updates, and best practices related to Jira and
Confluence, and implement changes as necessary.
Work with stakeholders to develop and maintain documentation for Jira and Confluence
processes and configurations.
Identify, recommend, test, and document app Add-Ons or Integrations.
Scope
Ability to work independently and with various teams within the business.
Will be responsible for configuring, supporting, and maintaining our Jira and Confluence systems.
Responsible for system availability and support during non-maintenance hours.
Education and Experience
Bachelor’s degree in computer science, Information Technology, or equivalent work
experience.
In-depth working knowledge of Jira and Confluence administration, including configuration,
customization, and 3rd party application management.
Strong problem-solving skills and the ability to troubleshoot and resolve technical issues
independently.
Understanding ITIL practices and principles is a plus.
Familiarity with standard Atlassian apps such as ScriptRunner, Github, or BitBucket is a
plus.
Experience with Project Management and/or Scrum is a plus.
All Employees Shall
Comply with the EH&S Policy and applicable regulatory and company EH&S rules and
requirements
Report to supervision conditions or practices that are either unsafe or that may adversely
impact the environment, to ensure prompt resolution of potential hazards
Attend scheduled EH&S training program
Actively support the organization’s efforts to meet or exceed EH&S goals and plans
Recommend improved EH&S practices
Must be able to communicate effectively with co-workers, supervisors, and third parties. This ability to communicate requires the employee to be conversant in English as the majority of our workforce and the third parties that we encounter only speak English.The incumbent is responsible for complying with the policies in Whelen’s “Employee Handbook.”Whelen Engineering is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexualorientation, veteran status, or military status.This Job Description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company’s discretion. Nothing in this position description changes or is intended to change the employment at-will relationship with the Company. Employment at-will means that an employee orthe Company may terminate the employment relationship at any time, for any reason or no reason at all, with or without notice.
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