Japanese-Speaking Call Centre Agent

Calling all Japanese-speaking call centre agents!!!
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
We're looking for enthusiastic individuals to join our client, a leader in aviation Sales Centre team, where you'll provide exceptional customer service, sell tickets, and promote one of their renowned mileage schemes.
This is a two-year fixed-term contract with the potential to become permanent, depending on business and performance, as long as the candidate's visa allows.
Main purpose of job:
- Deliver top-notch customer service to passengers
- Sell tickets and advocate for their schemes
- Support the Sales team in various tasks
What you’ll be doing:
- Handle reservations and bookings for flights, hotels, and railways
- Process ticketing and refunds using AMADEUS system
- Maintain accurate records in internal systems
- Assist customers during irregular operations and flight cancellations
- Ensure smooth communication with global offices, airports, and other airlines
Essential skills & experience:
- Fluent in Japanese and English (verbal and written)
- Professional communication skills
- Proficient in computer usage
- Ability to work under pressure with attention to detail
- Strong team player with excellent time management skills
Desirable:
- Familiarity with other airlines' Frequent Flyer Programmes and AMADEUS system
- GCSE Maths & English grade C or above, or equivalent
- Customer service qualification (Certificate or NVQ)
Training:
- Thorough training provided to ensure success in your role
Hours of work:
- Flexible shifts, including weekends and Bank Holidays
Benefits:
- 24 days of annual leave increasing to 25 days in the 2nd year of service (public holidays are given in addition to annual leave).
- Discounted private medical cover
- Defined Contribution Pension
- Group Life Cover
- Discounts on Flights
Salary:
£24,767 O.N.O. per annum depending on experience
Apply now and become an integral part of their dynamic team!