ITSM - IT Service Management, £75k, largely Remote

ITSM - IT Service Management, £75k, largely RemoteRemote/Hybrid:
Largely remote , with some office time to manage the team and meet stakeholdersSalary: Up to £75kFantastic IT Service Management role within a leading professional services firm that has a great company culture and is continuing to expand. You will be focused on driving improvement projects within ServiceNow and across the Service Desks, being the primary face of IT Service Delivery. Positively, you will engage with C-Suite and a breadth of stakeholders across the business. Further, you will lead two teams to drive continuous improvement.The role focuses on three core areas:Managing hardware and Software requests from the business via Service Now tickets and then overseeing the process to fulfil these via the internal team or our supply chain partnerThe role is responsible for ensuring standardised processes for each request type and managing the team/supply partners to deliver these against our SLAOngoing optimisation of the aboveRequirements:ITSM experienceUnderstanding of hardware, software, supply chain dynamics, and
Service Now Ability to closely manage cadence around ticket management and tracking/reportingContinuous improvement, ability to identify opportunities for enhancement and implementing practical solutionsAutomation and outsourcing of tasksEffective team leadershipPlease Note: This role focuses on operational delivery and supply chain SLA adherence, rather than traditional IT category management.Senior Consultant - Procurement & Supply Chain
#J-18808-Ljbffr