IT Technician

The company:
A well-known EduTech company in the North East are searching for an IT Technican to work between local sites on a mixture of project work and technical support. This team is looking for someone who has worked with a mixture of systems and environments and has experience transitioning to a unified domain. You will be working collaboratively with members of different organisations, so communication will be key.
The role:
Travel between 5 key sites, providing technical support to resolve issues and participate in ongoing projects.
Conduct basic end-user orientation, covering desktop applications and cloud services as needed.
Address queries and assistance requests, maintaining and updating records in the helpdesk ticket system.
Provide support for end-user devices, printers, and associated accounts/data.
Maintain group policies and perform necessary updates.
Monitor backup health and resolve issues promptly.
Ensure device security (AntiVirus, Updates, Firewall) through routine checks.
Oversee WebFilter/Firewall effectiveness.
Manage network resources, including patching network ports and basic VLAN
Manage mobile device health, updates, and application assignments.
Monitor server health and escalate issues as needed.
Key skills required for the role:
Excellent communication and customer...