IT System Administrator

At loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.About the team:We are a lean, hardworking team consisting of 5 people. Director of IT, IT Operations Manager, Senior System Administrator, System Administrator and Infosec Manager. We support two floors (5th and 6th) containing 370 people, in our Hammersmith HQ and regularly travel to Germany to support our Dusseldorf office (25 people). We also remotely support two outsourced call centres, one in New Delhi, India and the other in Durban, South Africa.The impact you’ll have:Reporting to the IT Operations Manager, the System Administrator will provide operational and strategic support to facilitate the day to day running of all IT systems for all users across all regions.Support and administrate a large scale estate in a Google Workspace, Azure and JAMF environment.Building, supporting and maintaining large scale CRM (Kustomer) and Telecoms systems (UJET)Troubleshoot network issues and work with senior IT in resolving any problems.Manage multiple queues of tickets using Freshservice within our SLA.Manage and run weekly joiners and leavers, account creations and deactivations.Provide ‘All Hands’ meeting setup and support and general AV support/break-fix as needed and support 20 Google Meeting rooms.Support UK Office and Dusseldorf office (Onsite and remote).Completing technical projects in line with quarterly business key results5+ years working experience as an IT Support Engineer or AdministratorDegree in a technical subject or industry standard certificatesStrong working knowledge of Google Workspace, Azure and JAMFStrong working knowledge of Mac, Windows and Linux operating systemsiOS and Android management and supportSolid understanding of networking, we use Palo Alto and ArubaPossess a strong focus on customer service and IT securityAbility to work individually and within a teamFlexibility to work outside of standard work hours to accommodate special projects or emergenciesAV engineer experience (setup and support)Experience with Palo Alto firewalls and Aruba switches and Access PointsManaging large scale CRM and/or ticketing systemsPerks of joining us:Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:Company pension contributions at 5%Individualised training budget for you to learn on the job and level yourself upDiscounted holidays for you, your family and friends25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annumEnhanced maternity/paternity leaveCycle to work scheme, season ticket loan and eye care vouchersAt loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.The interview journey:TA screening - 30'Video interview with IT Operations Manager and Director of Business IT - 45'Face-to-face interview with IT Operations Manager & IT System Administrator- 1hAt loveholidays, we’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. We are a super fast growing travel-tech business who have been on an amazing journey from start-up to scale out - with over 400 people, and selling amazing holidays to over 4 million passengers!We have big ambitions over the next 5 years - with a vision to be Europe’s #1 holiday provider. Come join us on this exciting journey!
Founded in 2012
Co-workers 400+
Tech - Business IT
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London - UK
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