IT Support Technician

IT Support Technician x 4

6-month contract

£130 per day

Inside IR35 via Umbrella company

Driving License required due to travel requirements around Cardiff, Swansea and Pontypool

Vehicle supplied at base locations

Building on recent digital investment, our client have been leading on a number of national health programmes. These are large-scale developments that will make a significant difference to the people of Wales.

My client require 4x IT Support Technicians, who will be required to go to various GP’s across Cardiff, Swansea and/or Pontypool to assist in the development, maintenance and support of GP systems.

Responsibilities:

• Establish and maintain effective written and verbal communication with individuals and groups of customers and stakeholders located at GPs within NHS Wales.


• Assist team members in devising solutions for complex issues within GP Clinical Systems (Cegedim Vision, EMIS Web, TPP SystmOne) and GP Managed Print Services (Hewlett Packard), including on-site support at GP Practices throughout NHS Wales.


• Provide analysis and advice on interpreting data produced by systems and products, supporting decision-making on conflicting requirements and priorities of customers.


• Provide recommendations on technical documentation to ensure continuous maintenance and development of systems and services.


• Assist in identifying and interpreting customer requirements, risks, and issues, offering a range of evaluated options and solutions.


• Support ongoing fault investigation tasks to provide a consistent and stable support service for users.


• Support and organise maintenance tasks, ensuring consistent and stable support service for users.


• Support complex fault investigation tasks, providing recommendations and proposed changes for service improvement.


• Apply advanced skills using Microsoft Office, Teams, and Visio, and utilise remote support applications.


• Support the installation or replacement of equipment, which may require manual handling of items weighing 2-5 kilograms.


• Implement the roll-out of new or changed software and hardware, producing and amending documentation and procedures as necessary.

Essential:

• Experience working with MS Active Directory, MS Windows Server & MS Exchange


• 2 years of experience in IT Support


• Strong troubleshooting skills


• General knowledge of common hardware and software applications

Desirable:

• Experience supporting NHS systems


• Degree level or equivalent qualification in IT, or equivalent experience


• PRINCE2 Foundation or equivalent experience


• Knowledge of ITIL


• Knowledge of relevant NHS standards and legal requirements relating to Information Governance and Security

Contract Details:

This is an inside IR35 contract role, offering competitive remuneration of approximately £130 per day via an Umbrella company. You will need a valid driver’s license for this role due to the travel required. A vehicle will be provided with travel expensed.