IT Support Technician

Job Description
Role: IT Support Technician
Location: Bamber Bridge, Lancashire
Salary: £23,000 - £27,000
We are currently looking to recruit an IT Support Technician for a well-established Managed Service Provider based in Central Lancashire. The successful candidate will be responsible for providing on site and remote technical support to clients as well as being the first point of contact.
Responsibilities:
Responding to queries either in person or remotely
Diagnosing and solving technical issues including network connectivity, software and hardware
Manage service requests, through the ticketing system adhering to SLA’s
Installing and configuring computer hardware operating systems and applications
Administration tasks using Active Directory, Azure and exchange.
Manage and monitor email security filtering
Maintain and adhere to documentation and knowledge based articles
Prioritising and managing many open cases at one time
Knowledge required of most technical skills below:
Office 365 and applications
Virtual Servers – VMware / Hyper-V / Citrix
Backups / recovery systems / Antivirus solutions
Knowledge of basic networking including understanding of WAN/LAN DNS, DHCP
Cyber Security Knowledge/awareness
Storage Solutions
Cloud technologies including Azure or AWS
Benefits:
20 days holiday plus bank holidays and your birthday off!
Free on-site parking
Employee care package
Great pension scheme
If this role is of interest to you, please apply for immediate consideration and interview.
Keywords:
IT Support Engineer, IT Technician, Computer Technician, IT Support Analyst, 1st line