IT Support Supervisor

Job Description
IT Support Supervisor - Crawley - Permanent - £40,000 per annum
An exciting new opportunity has become available for an IT Support Supervisor to come on board working for a leading law firm in Crawley on permanent basis.
Working closely with the outsourced IT Support desk to provide first and second line user IT support
Supervision of the IT Support team, allocating resources and coordinating across the team to ensure that the highest level of service is provided
Stay in regular contact with users across the firm
Responsible for the day to day supervision of the outsourced IT Support desk and the internal IT Support team, focusing on service delivery and excellence
Where appropriate, and with guidance from the IT Service Manager, address minor performance issues within the internal IT Support team in the first instance, and escalate further to the IT Service Manager if required
Run a daily stand-up with the IT Support team to align internal resourcing with business priorities
Attend a daily stand-up with the outsourced IT Support desk
Provide guidance and advice to the internal IT Support team where required
Regularly review tickets and performance dashboards to ensure support levels are
maintained to satisfactory levels
Ensure calls to the internal IT Support team are answered promptly
Coordinate the deployment of end user equipment such as laptops, including any Intune
configuration required
A strong knowledge of Windows 10/11 and Microsoft Office– in particular Word and Outlook
Exchange Online
Active Directory
A knowledge of ITIL and Cyber Security would be beneficial
IT Support Supervisor - Crawley - Permanent - £40,000 per annum