IT Support Specialist - London

Suade’s success is built on grit, determination, and our proven ability to develop cutting-edge technology to create the next generation of RegTech. The role of the IT Support Specialist is key to maintaining, upgrading and managing our internal IT systems and supporting clients with deployments and troubleshooting of our software, customer-centric SaaS platforms and API as well. You will use your resourcefulness to ensure that our internal and external IT systems run smoothly and efficiently whilst diagnosing and resolving problems quickly and diligently. In addition, you will lead in documenting our IT systems and build up a knowledge base of documentation and FAQs to scale the function. You will work with a variety of interdisciplinary teams and users, both internal and external, so patience and good written and verbal communication are key. Candidates who are likely to succeed in this role will be quick learners, self-motivated, detailed-oriented and able to work with minimal supervision. Experience acquiring, configuring, maintaining and supporting internal office and company IT equipment, systems and laptops (Windows). Experience in a internal or external customer-facing role, solving their IT support queries relating software platforms and/or APIs. We would expect the eligible candidate to have at least 2+ years with the above although we are open to consider candidates who can demonstrate they have the knowledge, if not the experience.
25 days holiday + Bank Holidays Flexible holiday - choose when you take your holidays by opting out of bank holidays if you would like! Additional annual leave holiday - An extra day of annual leave for every 3 years you work at Suade in addition to your existing 25 days on a pro rata basis. Company Pension
Maternity leave and extraordinary paternity leave Digital Nomad (Work From Anywhere) Flexible working hours
Company laptop Work from home budget/homeset up: £500 for new starters £500 annual training/development subsidy Perkbox
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