It Support Engineer

We are looking for�IT Support Engineer, who will work in Preston.

*** Start date: 3rd of April 2024

*** Duration: 3 months

*** Hours: Monday - Friday 9am-5pm

*** Pool van / car will be available at Preston base

*** Preston, Lancaster and Burnley sites

*** Pay rate: �14-�15/h

*** DBS needed / Driving licence needed

Overall :

To support a transfer of service mobilisation. This will include travelling between a number of sites across Lancashire to deploy IT equipment and support end users. The candidate must be have excellent communication skills, reliable, have good time management.

Responsibilities:

- Offer assistance to users experiencing technical problems with hardware, software, network, or other computer-related issues. This support can be provided in person, over the phone, via email, or through remote access tools.

- Diagnose and resolve technical issues promptly, employing logical problem-solving skills to identify root causes and implement solutions.

- Install, configure, and maintain computer hardware such as desktops, laptops, servers, printers, and other peripherals. This includes performing upgrades, repairs, and replacements as necessary.

- Install, configure, and update software applications, operating systems, drivers, and patches across various platforms.

- Create, modify, and deactivate user accounts, email addresses, and access permissions according to company policies and procedures

- Assist in managing and maintaining network infrastructure, including routers, switches, firewalls, and wireless access points. Monitor network performance, troubleshoot connectivity issues, and ensure data security and integrity.

- Implement and manage backup solutions to safeguard critical data and ensure business continuity in the event of system failures or disasters.

- Enforce security best practices by implementing antivirus software, firewalls, encryption mechanisms, and access controls. Monitor systems for security breaches, investigate incidents, and implement corrective measures.

- Maintain accurate records of IT assets, configurations, procedures, and troubleshooting steps. Create user guides, knowledge base articles, and other documentation to facilitate self-service and knowledge sharing.

- Conduct training sessions or provide one-on-one coaching to users on IT-related topics, such as software usage, security awareness, and best practices.

- Provide excellent customer service by responding to inquiries and requests promptly, maintaining a professional and courteous demeanor at all times.