IT Support Consultant

Job DescriptionIT Support ConsultantAs an IT Consultant, your primary responsibility is to deliver excellent IT support to end-users while ensuring that projects are designed and implemented in accordance with business requirements.You will also be responsible for introducing new technologies, promoting RPA services, and training customers to improve their IT/DX literacy.Provide a range of IT services for our customerPromoting MS Office365, RPA services and new technology to our customer by verifying each technologyIT Partners/Vendors Management related to those projectsActivities related to customer's IT/DX Literacy improvement (Planning internal IT seminar, Reviewing materials)Liaison with our HQ team and end users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT/DX support and projects.Key Responsibilities:IT ConsultantUX/DX support and RPA servicesRespond to general IT/DX related requests collaborating with other team membersUnderstand a customer's IT/DX needs and clarify customer's system and DX requirementsCollaborate with customers to identify the scope of a project, timelines, and resourcesProvide day-to-day management of projects by leading the planning and implementation of projects during the project lifecycleAssist in testing including UAT and validating Proof-Of-ConceptsProvide support services for system maintenance collaborating with other team membersCommunicate and coordinate with the person in charge of the project in HQ (in Japanese)Communicate and coordinate with the users/stakeholders in each office (in English/Japanese)Skills / Knowledge:TechnicalStrong experience and knowledge of M365 application, especially SharePoint Online and MS TeamsBasic system development and operational knowledge (Experiences in system design and maintenance)IT Vendors or Partners management experiences (IT Vendors control and negotiation skills)Customer support / user support experiencesPreferred experience with Japanese companiesPreferred experience with UX and DX (Digital Transformation) technical projectsPreferred experience with Power Platform development, AzurePreferred technical proficiency in UiPath RPA, SAP ERP, MS Excel Macro/VBA, MS Access (desired but not required)CommunicationCandidate needs to have strong interpersonal communication skillsAdoptability to work in a fast-changing environmentStrong written and verbal communication skillsProficient in English & Japanese language skills (Reading/Writing/Speaking)User facing support skillsSelf-motivated and an innovative mindsetExperience:Must have 5+ years IT experience in a corporate environmentPreferably 1 -3 years experiences of System Development and MaintenanceThe Client Company is based in City of London.The salary for this position is circa £50K - £60K.Please note that the Client does NOT provide sponsorship - so you must have the right to work in the UK.Do send your CV to us in Word format along with your salary and notice period.
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