IT Support Apprenticeship

We are currently working with a trust who are seeking a dedicated and enthusiastic IT Apprentice to join their team, primarily based in the Luton and Central Bedfordshire (North Hub) area. The role involves providing high-quality and timely ICT support services across all Trust sites as needed.
If you are ready to kickstart your career in IT and join a supportive team in an educational environment, apply now!
In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
1st and 2nd Line Support: Provide timely and professional support, identifying and resolving hardware and software issues for staff, students, and visitors.
Maintenance and Upgrades: Conduct preventative maintenance, repairs, and technical upgrades with minimal reliance on external organisations to ensure ICT hardware and software are always functional and ready for use.
Installation and Configuration: Install and configure new hardware and software, including network equipment, workstations, and servers. Monitor their use, capacity, and security.
Training and Support: Provide training and support to staff, including in-classroom support when required.
System Administration: Administer the school's MIS systems and other systems, including email, backup, and security.
Record Maintenance: Maintain all necessary records, including work logs, inventories, and equipment checks.
Technological Improvements: Assist the Partnership ICT Manager in planning and securing improvements and developments in technology, including ordering new hardware, software, and consumables.
Health and Safety Compliance: Ensure that ICT equipment and workstations meet health and safety requirements and are maintained in a clean and safe manner.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
Salary £12,314 Per Annum
37 hours per week
Shift Pattern: 08:00-16:30, 07:30-16:00, 09:30-18:00
Finish 30 minutes earlier on Fridays
Always 1-hour lunch break
Desired Qualities, Skills and Knowledge:
Technical Literacy: Ability to read and understand technical language and instructions.
Instruction Following: Ability to follow verbal and written instructions.
Problem Solving: Strong problem-solving skills.
Learning and Progression: Willingness to learn and progress.
Team Contribution: Ability to contribute positively to the team.
Communication Skills: Ability to communicate politely and tactfully with all school users.
Grade 4/C in Math's and 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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