IT Support Apprenticeship

Based in the East Midlands and operating across Nottingham City, Nottinghamshire, Derby City, Derbyshire, and Leicestershire, we are dedicated to supporting schools in delivering the highest quality of education and achieving the best outcomes for young people. Since our inception in 2011, we have grown significantly, now educating over 18,000 students aged 3 to 18 across 26 academies, including primary, secondary, and special schools. We are looking for an IT Apprentice to join our team!
In this role, youll work towards your Level 3 Information Communications Technician delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
To support the Technology Support Manager to meet the academic, pastoral and other needs of students by improving the quality of teaching and learning, thereby helping all students to achieve their full potential by ensuring the availability of fully operational curriculum and administrative IT networks throughout the school & external customers.
Install, maintain and upgrade software to enable all students and staff to make full use of all available IT equipment and systems.
To advise staff in the use of software to enable them to improve the quality of teaching and learning for students.
To assist staff and students to resolve problems with the use of hardware and software, to ensure that students can maximise the use of available IT equipment and systems thereby maximising their understanding of the range of learning opportunities and the quality of work.
To carry out repairs to hardware not covered by warranties and within own ability, to arrange other maintenance, to ensure maximum availability and cost-effectiveness of all IT equipment in the school.
To ensure the efficient management of IT security/backup systems throughout the school, by following agreed procedures to comply with Data Protection regulations and minimise potential data loss.
Ensure software is correctly licensed to ensure that the school complies with legislative and other requirements.
To control stock and order IT equipment, getting approval for purchases where necessary, to ensure value for money and minimum disruption to usage of IT equipment by students and staff.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
£12,313 - £22,010 per annum
25 days holiday plus bank holidays
Pension scheme
Cycle to work scheme
45p for extra mileage
Desired Qualities, Skills and Knowledge:
Great communication skills
Passion for IT
Ability to work in a team
Grade 4/C in Maths and Grade 5/C in English
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician.
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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