IT Support Apprenticeship

Calling all aspiring IT technicians! Baltic Apprenticeships are thrilled to partner with a client who has over 25 years of experience working in the IT field. They are looking to use their expertise and knowledge to support their next aspiring IT support technician.Having successfully supported an apprentice before could you be the next?
As a Level 3 IT support apprentice you will have a dedicated member of staff to support your day to day needs whilst being apart of a wider team. Your day to day role will be to assist the current IT team support the needs of their clients answering 1stline tickets, setting up hardware and assisting in IT projects, there is no better place to kick-start your career!
In this role, youll work towards your Information Communication Technician Level 3 qualification, delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Answering and completing IT Support tickets / helpdesk tickets raised by Support clients
Office 365 console administration
Supporting on email migrations
Onboarding new clients
Support sales team with technical queries
Setting up hardware for clients e.g. laptops, desktops, printers etc
Assisting in IT projects
Full training and support will be provided by your workplace mentor and from the Baltic team.
Salary, Hours&Benefits:
Salary - £14,000
Monday - Friday - 40 Hours per week
Standard Holiday entitlement
Flexible working
Free lunches
Free office refreshments
Quarterly team social events
Laptop / tablet provided
Christmas shutdown (Days not taken from holiday allowance)
Desired Qualities, Skills and Knowledge:
Good communication skills both written and verbal
Confident in using Microsoft Word, Excel and Outlook
Confident web browsing
Teamwork and ability to work under own initiative
Flexibility with hours if jobs runs over etc
Able to work under pressure in a busy fast paced environment
Problem solving skills
Grade 5/C in English GCSE and 4/C in Math's GCSE
Your Training with Baltic:
This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support
Next Steps:
If this sounds like the role for you, send us an application! Once we receive your CV, one of our team will be in touch to help you with the next stage. The application process includes an informal chat with our recruitment team, followed by a more formal employer interview if shortlisted.
Eligibility Criteria:
You must have the right to work in the UK, and valid residency status to apply for this apprenticeship.
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