IT Support Apprenticeship

Baltic Apprenticeships are excited to be working alongside our clients who deliver competitive advantage by prioritising exceptional customer service and sales support, utilising cutting-edge technology and operational innovation.
As an IT Deskside Support Apprentice, you will work closely with their experienced IT team to provide technical support to their employees. This role offers a hands-on learning experience in troubleshooting hardware and software issues, setting up workstations, and assisting with IT projects. If you're passionate about technology and eager to kickstart your career in IT, we want to hear from you!
In this role, youll work towards your IT Support Level 3 Apprenticeship delivered by our expert training team at Baltic Apprenticeships.
A Typical Day in the Job:
Provide IT support services to their workforce, ensuring a high level of customer service
Take ownership of reported IT problems, diagnose issues, and process incidents through an incident management system
Provide hardware and application support for desktops, laptops, tablets, mobile devices, printers, and software
Install software upgrades, perfor...