IT Support Apprentice

Hastings, United Kingdom
| Posted on 19/07/#####
Ourclient is recruiting for an IT Support Apprentice to join their team in Hastings,TN35.
The
Level 3 InformationCommunication Technician – Support
apprenticeship programme that weare offering
,
will allow you tokick-start your career in an industry that is constantly evolving, dynamic andtransformational.
The steps you take will provide you with valuable first-hand experience,knowledge, skills and qualification to help really drive your career forward.We are here to guide and support you every step of the way!
The Company
This company is a leading provider of mobile voice and datacommunication solutions. Based in East Sussex, they are a team of smart,analytical, straight-talking people who live and breathe communicationstechnology.
They don’t think it’s enough to know what something does. They need toknow how it will make life better for their clients. That can mean spottingtechnological innovations just as much as negotiating bespoke contracts orlower tariffs.
They are able to draw on a wealth of experience to create integratedcommunication solutions on any scale. As a result, they work with individuals,SME’s and large organisations in virtually all sectors.
As a completely independent business, they have the ability tonegotiate with all the major networks to identify and source the best qualityservice and the most cost-effective tariffs in the market. They have anoutstanding track record of delivering telecommunication solutions thatgenuinely create efficiencies and generate savings for their clients’ businesses.
The Position
Job Title:
12 – 15 months
Location:
Hastings, TN35 4NN
Working Hours:
Monday to Friday – 9 to 17.30
Role and Responsibilities
As an IT support technician, you will support their customers withtheir day-to-day IT queries as well as making sure that all services aremaintained and up to date. This includes network devices, client machines, andcloud servers (AWS).
The role will involve external customer communication and support,so it is essential that you are comfortable communicating at all levels andable to remain calm and think on your feet when under pressure.
Supportingcustomers over the phone and via email with day-to-day queries.
Supportingcustomers by keeping tickets up to date with all relevant notes and responses.
ManagingIT equipment and stock in and out of the business.
PerformIT admin for customers through basic tasks such as creating users, resettingpasswords, etc.
Settingup IT and network devices for customers.
Keepingcustomer devices and services secure and up to date.
Creatingand setting up intricate networks and ensuring they stay secure.
Supportingthe fixed line (Broadband and Telephony) team during busy times.
Any other tasks that managementsee fit.
Desired Qualities, Skills andKnowledge:
Holds a driving licence.
Hasa base knowledge on multiple operating systems (Mac OS/Windows/Linux).
Hasknowledge of Microsoft products.
Hasknowledge on popular cloud/on premise servers.
Hasa basic understanding of VoIP and Broadband services.
Hasprevious experience in IT support.
Iscomfortable answering the phone and conversing via email.
Isa strong team player with ability to also work alone.
Is able to be organised andable to structure your own working day
Is a creative individual withthe ability to think outside the box to find solutions to complex issues.
Isconfident in their own skills.
Hasthe ability to create strong relationships with customers and staff.
Isa strong communicator.
Iswell organised.
Has the ability to completetasks in a timely manner
Eligibility Criteria
Individuals must have a valid and eligible residency status toapply for this role
.
About ITP
We help employers develop their best talentand inspire the next generation through apprenticeships, mentoring andtraining, we’re plugging the UK’s digital skills gap to provide a workforce forthe future.
If this sounds like the rolefor you, get in touch! Once we receive your application, one of our team willbe in touch to help you with the next stage.
The ITP are workingon behalf of a third party to advertise their vacancy. By submitting yourCV, you agree to be contacted by The ITP and your information to be passed onto a third party.
Requirements
Holds a driving licence.
Hasa base knowledge on multiple operating systems (Mac OS/Windows/Linux).
Hasknowledge of Microsoft products.
Hasknowledge on popular cloud/on premise servers.
Hasa basic understanding of VoIP and Broadband services.
Hasprevious experience in IT support.
Iscomfortable answering the phone and conversing via email.
Isa strong team player with ability to also work alone.
Is able to be organised andable to structure your own working day
Is a creative individual withthe ability to think outside the box to find solutions to complex issues.
Isconfident in their own skills.
Hasthe ability to create strong relationships with customers and staff.
Isa strong communicator.
Iswell organised.
Has the ability to completetasks in a timely manner
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