IT Support Analyst

Job DescriptionIT Support AnalystPermanentGrimsby (Lincolnshire)£25,000 - £28,000 (DOE) IT Support Analyst needed for a permanent position based in Grimsby (Lincolnshire), including occasional travel to other UK sites if required.A chance to join an established business with a long-term proven track record. Start April/May 2024.Key skills, experience + duties will include:Providing day-to-day technical support for specialist IT systems including: plant systems, factory stock systems, labelling systems, machine software and devices.Supporting, trouble-shooting + resolving end-user IT service requests and incidents for both standard and bespoke software/hardware.Working to a rotating weekly shift pattern (06:00-13:45, 08:00-16:00, 09:45-17:30), and providing out-of-hours 24/7 support cover when required.Working to agreed SLAs and best practice for IT operational support.Building relationships with IT colleagues and 3rd party IT support partners.Escalating serious and recurring IT technical issues + service impacts to the management team.Salary/Benefits: £25-28k (DOE) + 25 days holiday (plus BHs) + Pension (8% Employer Contribution) + More!
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