IT Support Analyst

IT SUPPORT ANALYST

CITY OF LONDON & ROMFORD

£30,000 to £32,000 + ON CALL ALLOWANCE POST PROBATION

A leading Chartered Accountancy firm in the heart of the city is hiring an IT Support Analyst to join their team. The company has a lovely modern office environment and operates on a hybrid basis. They have great company culture, with twice yearly salary reviews along with progression and development opportunities.

The IT Support team plays an essential role within a fast-paced environment that keeps the business running smoothly. They are seeking an enthusiastic, communicative and driven individual to help deliver 1^st, 2^nd and elements of 3^rd line IT support.

Key responsibilities of the IT Support Analyst are:

• Act as an escalation point for the internal IT Support team.
• To deliver IT support to a varied user base of over 800 users including fee earners and VIPs
• To help with new starter inductions, become an application super user and provide training to users
• To adhere to and assist in creation of IT processes and daily tasks.
• Work within a shift rotation (between 0700-1900 Mon-Fri) and provide out of hours support (24/7) on rotation
• Home office will be Romford with a rotation working at site and from home with occasional City visit

As IT Support Analyst you must have:

• Excellent working knowledge of Windows 10, Office 365, and desktop/laptop imaging (Microsoft AutoPilot)
• Working experience of Active Directory / Azure Active Directory and Exchange
• Knowledge of MS SharePoint online
• Take initiatives and provide inputs for process improvements within the team to enhance efficiency.
• Creating & updating knowledge base articles & technical documentation as required
• Positive can-do attitude and approach to working within an existing IT team, in a company that has a strong and friendly culture
• Knowledge of service management methodologies (ITIL), ITSM tools & Processes
• Technically capable, able to demonstrate excellent troubleshooting skills

A great opportunity for an experienced IT Support Analyst to join a well-established Accountancy firm.

Send your CV to apply today.

May & Stephens Ltd is acting as an Employment Agency in relation to this vacancy.