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IT Service Desk Analyst - Hedge Fund
Location: City of London
Salary: £35,000 to £45,000 + bonus
Do you have over 2 years' experience providing 1st Line Support in the Financial services industry?
If so, this role could be a perfect fit for you.
About the company
My client is global Hedge Fund leader with 250 users across 15 Offices.
Position Overview
As a 1st line support, this role is responsible for providing timely and effective assistance to end-users with their IT related issues. The role ensures smooth day-to-date operations, minimises downtime and enhances user satisfaction by addressing IT concerns promptly and accurately.
Responsibilities
- Run End of Day systems, ensuring accuracy and completeness.
- Ensure all change control documentation is completed in a timely manner.
- Perform asset, monitoring and control duties.
- Accurately report and maintain Active Directory, Exchange and System backups.
- Understand disaster recovery systems environment ensuring processes are documented and systems are operational.
- SCCM configuration/Administration and implementation following change control process.
Candidate Requirements
- 2 years + IT Support/1st Line experience
- Active Directory and NTFS security
- Experience with Windows 10, Active Directory, SCCM build automation and with Apple mobile
- phone configuration
- Excellent written and verbal communication skills - face to face, email and over the telephone
- Troubleshooting and administration skills for laptops (HP), desktops, iOS phones, printers,
- Microsoft Windows (Windows 10), and Microsoft Office (Outlook, Word and Excel)
- Strong personal time-management with good prioritisation skills
- Great customer service skills