IT Support Analyst x 3 - Hybrid - Swindon - Progression - FinTech - New!

IT Support Analyst x 3 - Hybrid - Swindon - Progression - FinTech - New!
All candidates should make sure to read the following job description and information carefully before applying.
Salary:
£36,000 + Excellent Package
A leading organization in the FinTech Space requires a number of Graduate/Junior IT Support Analysts to join its fantastic growing team.
Key Role Responsibilities:
Responsible for the prevention of recurring incidents by determining true root cause, and driving implementation of corrective actions
Follow-up on corrective actions & action items to ensure that all appropriate tasks are completed
Record all known errors in the Known Errors database
Partake in Post Incident reports for all Major Incidents to senior IT leaders, and publish externally within 1 week of the service restoration
Identify subject matter expert and appropriate technology teams to be engaged during the problem investigations
Lead Problem Management investigations with technical subject matter expert
Deliver results of the problem investigation to stakeholders
Prevent problems and eliminate recurring incidents proactively through trend analysis within incident/alerting/trending data sources
Ideal candidate experience:
Some IT Support or Service Desk Experience
Experience in Problem Coordination advantageous
Must be able to work independently on complex projects
Professionally skilled in verbal and written communication skills
Knowledge in ITIL Service Operations with focus on Problem Management advantageous
Please send CV for full job description and an informal chat. Excellent opportunity to join a market leader growing rapidly in a unique space!
Remote working/work at home options are available for this role.