IT Support Analyst with Microsoft Technologies

IT Support Analyst with Microsoft Technologies Job DescriptionIT Support Analyst with Microsoft TechnologiesWe are looking for an experienced IT Support Specialist. You will possess a range of computer hardware, software and infrastructure skills in a corporate environment, also have demonstrable experience working as part of a busy corporate team engaging with staff at all levels within the business. To be considered you will have spent at least 3 years in a role similar to this.You will use Zoho ManageEngine to provide high-quality technical support to the business, which will directly contribute to customer success and executive reporting.You will be troubleshooting and resolving technical issues across a broad client and technology base through in-person, remote connectivity, telephone and/or Teams.You will be primarily responsible for network management including but not restricted to, Security, Compliance, New User Set-Up, Access, Privilege and configuration management across a broad range of networking and application facilities.Technical Competencies:Extensive experience of the Microsoft Windows Desktop essentialA good practical knowledge of Microsoft cloud solutions including Office 365, Outlook, SharePoint,Azure, Teams & OneDrive highly desirableProven experience with Active Directory, Desktop & Server solutions across the Microsoft stackExperience of network, printer, AV, UPS and Security hardwareExperience of working within a Cybersecurity frameworkOverall appreciation of client system security, requirements and proven experience with relevant software and hardware solutionsA good understanding of ISP solutions and connectivity requirementsWi-Fi solution experience & knowledgeAn understanding of the core IT compliance competencies for ITIL, GDPR & PCI/DSS etc.Personal Attributes:Excellent written and oral communication and interpersonal skills, especially comfortable with non-technical personnelMulti-tasking capabilities and ability to thrive in a fast-paced environment under pressure.Disciplined, with the ability to prioritiseExperience working with internal and external resources to achieve consistently excellent service level3Ability and desire to expand with changing marketplace and technology.Friendly, professionalPassionate about TechnologyRecognises the importance of frequent and clear communication and documentationCourageous in the face of the unknownThis is an office based position.The Client is based in Harrow.The salary for this position is £35K - £40K.Do send your CV to me in Word format along with your salary and notice period.
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