IT Support Analyst IT · Wirral

About Oh Polly:
Founded in 2015, Oh Polly creates high-quality, innovative designs that are trend-driven, meeting our customers’ needs in an ever-evolving market without compromising on our global responsibility and ethical values. Our business model is social first, centred around our industry-leading Instagram and Facebook accounts. 2020 saw the launch of Bo+Tee, Oh Polly’s much-loved gym and activewear brand, followed by the launch of Neena Swim in 2021, focusing solely on stylish swimwear. Fast forward to 2024 and we now have a combined following of over 8 million across the brands, selling products in almost every single country around the world. Operating via offices in Glasgow, Liverpool, London, Los Angeles, Dhaka and Guangzhou, the business has over 400 employees in the UK and 1500 directly employed worldwide. As we continue to expand our global presence, we are looking for talented, driven, and ambitious individuals to join the Oh Polly team! Here, you can expect an environment to flourish, develop and take your career to the next level.About the department:As a member of the support function at Oh Polly, you'll play a crucial role in ensuring the smooth operation of IT systems across the business. Here's a breakdown of the key responsibilities and qualifications for the ideal candidate. Key responsibilities:
Operational Management and development of IT environment. Install, configure and upgrade operating systems and software, using standard business and administrative packages. Supporting and troubleshooting user requests and incidents ensuring tickets are escalated quickly and efficiently to minimise client service impact. To be responsible for an area of technical expertise.
Conduct research of new networking technologies where applicable. Install, assemble and configure computers, monitors, network infrastructure and peripheral such as printers, scanners and related hardware as required for new installation and office reconfiguration. Act as a technical resource to assist the business users. Make hardware and software acquisition recommendations. Maintain current knowledge of hardware, software and network technologies. Skills Required: Experience in general IT support of a mixture of Windows/Mac environment. General understanding of LAN/WAN technologies. User administration and helpdesk systems experience.
Exposure to retail/ecommerce technology is desirable. What's on offer? 50% discount on all Oh Polly,
Bo+Tee and Neena Swim products. Learning and Development
opportunities. Corporate gym membership. Cycle to work scheme. 25 days annual leave +an extra day
for your Birthday! Company Pension. This Company is an equal opportunities employer: Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
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