IT Support Analyst/Engineer

Job Description
A leading Asset Manager with a global presence are currently looking for a 1st/2nd line Support Analyst/Engineer.
These roles are pivotal in providing front-line support to a diverse user base, encompassing VIPs, traders, operations, finance, portfolio management, marketing, and more.
Key Responsibilities:
Deliver prompt and effective 1st/2nd line support to users, resolving technical issues related to desktops, applications, and peripherals.
Manage user setups, desk moves, and other routine tasks to ensure smooth operations.
Collaborate with the wider Technology team to escalate and resolve complex technical issues.
Act as a point of contact for user inquiries, providing clear communication and exceptional customer service.
Proactively contribute to BAU support activities, emphasizing timely issue resolution and user satisfaction.
Participate in project work, such as office rollouts and Microsoft online migrations, as assigned.
Requirements:
Minimum of 2 years of experience in a similar financial services environment, demonstrating a solid understanding of front-line support operations.
Proficiency in typical Windows environments, including user setups, desk moves, and troubleshooting.
Familiarity with scripting languages is desirable but not essential.
Strong communication skills with the ability to interact effectively with users at all levels of the organization.
Ability to work autonomously as well as part of a collaborative team.
Flexibility to work occasional out-of-hours shifts and weekends, as required.
Shift Pattern:
Coverage is required from 7:30 am to 5:30 pm and will be split into two patterns: 7:30 am - 4:00 pm and 9:00 am - 5:30 pm. Out-of-hours work may be necessary on occasion but will not be regular, and weekend work will be very occasional.
If you are passionate about technology, thrive in a fast-paced environment, and are committed to delivering exceptional support services, then please apply.
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