IT Support Analyst - 1st/2nd Line

Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure.
Position: IT Support Analyst
Location: Kidlington, United Kingdom
Salary: Up to £30,000 per annum
Key Responsibilities:
Deliver exceptional technical support to end users, resolving hardware, software, and network issues promptly and effectively.
Manage and maintain Microsoft 365 suite, including Exchange Online, SharePoint, and Teams, ensuring optimal performance and user satisfaction.
Provide support for Windows computer systems and Servers, troubleshooting issues and performing system upgrades and maintenance as needed.
Utilize SCCM (System Center Configuration Manager) for software deployment, updates, and patch management across the organization.
Collaborate with IT teams and stakeholders to implement and support IT projects, initiatives, and infrastructure improvements.
Document support activities, solutions, and procedures to maintain accurate records and facilitate knowledge sharing.
Requirements:
Proven experience in providing IT support to end users in a professional environment.
Strong proficiency in supporting Microsoft 365 applications and serv...