IT Solutions Engineer

We are looking for a customer focused and experienced IT Solutions Engineer to support our long standing client based on-site in Yeovil, Somerset.
The site benefits from:
Easy access to travel links
Free parking
Subsidised employee rates at the on-site restaurant
This is a full-time permanent position working 37.5 - hours a week, Monday - Friday. The successful candidate may also be required to support the out of hours on-call rota.
Due to the nature of the client's work, the successful candidate will need to be able to obtain
SC Security Clearance.
For this reason, we are only able to progress with applications from British nationals.
As an experienced IT Solutions Engineer you will have a proven track record in successfully delivering a range of support functions in systems installation, monitoring, troubleshooting and diagnostics for backup and storage solutions.
As an IT Solutions Engineer you will be responsible for:
Responding to users within set service level agreements (SLAs)
Providing 3rd line technical support and assisting 1st/2nd line support resolution
Meeting agreed build standards
Explaining technical concepts and providing guidance to the Customer
Assisting the 3rd line support team with projects and problem resolution
Assisting the 3rd line support team with Microsoft Windows support where applicable...