IT Service Manager/Account Manager - Field Based / hybrid

IT Service Manager - Field Based / hybrid

Key skills - Service Manager, Account Manager, ITIL

A brand-new role for an IT Service Manager / Account Manager. We are currently seeking a dynamic and customer-oriented IT Service Manager or an IT Account Manager to join a Manchester HQ based multi-site organisation. This role is field based, requiring travel throughout the UK. The ideal candidate will possess excellent people skills, stakeholder management capabilities, and the ability to coordinate various teams and departments effectively.

While technical expertise is beneficial, this role primarily focuses on relationship management, stakeholder engagement and ensuring that service level agreements (SLAs) are met consistently across the group.

Key Responsibilities:

• Delivery against core KPI's, including site visits, populating reporting dashboards and hosting regular Service Reviews.
• All service and support functions remain responsive to customer needs.
• Monitor SLAs and key performance indicators (KPIs), taking proactive measures to address any deviations and ensure adherence to service standards.
• Adequate reporting and service standards are met.
• Drive continual service improvement across various areas.
• Constant review of IT costs in the business, understanding if there's opportunity to reduce or deliver increase value of service.
• Promote IT operations, embedding yourself into relevant franchises and brands.
• Conduct and present Service reviews to key stakeholders for franchises with accompanying IT service performance packs.
• Manage the Continuous Service Improvements for sites and operations developing and improving effectiveness and quality of service.
• Ensuring high level of customer satisfaction
• Build and maintain strong relationships with business units.

Benefits:

• Competitive salary and benefits package
• Company Car
• Opportunities for career advancement and professional development

If you are a proactive and customer-focused individual with a passion for delivering exceptional service, please get in touch with jon.brass @ circlerecruitent.com

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