IT Service Desk Support Technician

IT Service Desk Support Technician
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Job Title: IT Service Desk Technician
Department: IT
Role: Information Technology (IT)
Hours: 36 Hours Per Week
Salary Description:£25,586 per annum
About Us:
This is an exceptional opportunity to join a leading Hospice committed to providing care and support to those in need. St. Christopher's Hospice, established in 1967 by Dame Cicely Saunders, is an integral part of the modern Hospice movement. With over 50 years of experience and a turnover exceeding £20 million, we offer invaluable services to over 7,500 individuals across the five London Boroughs of Bromley, Croydon, Lambeth, Lewisham, and Southwark. We are proud to offer a rewarding position for a dedicated IT Service Desk Technician to join our passionate team.
Location:
Sydenham and Orpington, with 23 shops across the Bromley Borough. Community outreach spans 1.6 million individuals in Lewisham, Lambeth, Southwark, Bromley, and Croydon. Our workforce comprises 600+ employees supported by 1,350 volunteers.
Your New Role:
This role presents an exciting opportunity for an aspiring IT Service Desk Technician seeking employment with a reputable brand. The successful candidate will be at the forefront of IT support, demonstrating initiative and problem-solving skills. Responsibilities include:
* Providing exceptional customer service onsite and offsite.
* Recording IT support requests and escalating priority calls.
* Responding to and resolving first-line IT support queries.
* Supporting IT-related projects and activities, including asset management, software patching, and desktop upgrades.
To Be Successful in the Role:
We are seeking a candidate who is customer-focused, delivery-driven, and possesses strong IT support skills. Key requirements include:
* Ability to manage the IT Service Desk system and prioritise and escalate calls.
* Proficiency in responding to first-line IT support queries via various channels.
* Proven ability to resolve issues and provide face-to-face support.
* Strong problem-solving skills and ability to follow established processes.
* Proficiency in asset management and willingness to stay updated on IT trends.
* Collaborative team player with the flexibility to provide cover in staff absence.
* A full driving licence would also be advantageous
Benefits of Joining St. Christopher’s:
* Stimulating and rewarding career with opportunities to make a real difference.
* Competitive and progressive salary
* Employee Assistance and Wellbeing support.
* Season Ticket Loan
* A competitive contributory pension scheme and life assurance scheme with generous beneficiary plan
Closing Date: 24th March 2024
In the event of a high volume of applications, we reserve the right to close the position earlier than the initial closing date
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