IT Service Desk Engineer

Our client is looking to recruit an experienced Service Desk Engineer to join their hugely successful growing team. You will have experience in a similar capacity, perhaps 1st/2ndline support / Support Analyst capacity and be excited about the IT sector and working for a company with great career development opportunities.*Package:** Salary of up to £26k per annum depending on experience* A mixture of office and home based, will need to live a commutable distance to be considered for the role.* All equipment provided to perform duties.* 25 days holiday plus Bank holidays* Discretionary annual bonus of up to 10% of salary* Excellent pension scheme* Health and dental insurance / support* Training and development support* Many other great perks*Responsibilities:** 1st and 2nd line support calls and all tasks associated with, including Windows Desktop, Backup systems, Microsoft 365 as well as network infrastructure and business applications.* Answering calls and support the positive outcome of these in line with company guidelines.* Obtaining the required information and support to resolve the case for the customer.* Learning the company’s products and developing knowledge to be able to support the customer effectively.* Carrying out all calls in a highly professional and friendly manner.* Updating in-house systems to log calls and following these up when required to update customer on the progress of their call/issue/requests.* Associated administrative tasks.*Requirements:** Previous 1st or 2nd line support environment experience, confident resolving issues remotely for clients through fault finding abilities.* Experience of desktop support and IT Networking and peripherals* Confident using service desk tools and software.* Able to work on multiple tasks at any time and manage own workload.* Excellent IT problem-solving skills, able to pick up new packages with ease.* Able to work under pressure and to tight deadlines.* Excellent customer service skills and able to demonstrate this at a high level.For full details please submit CV.INDLJob Types: Full-time, PermanentPay: Up to £26,000.00 per yearBenefits:* Additional leave* Company pension* Employee mentoring programme* Free parking* On-site parking* Referral programmeSchedule:* Monday to Friday* No weekendsWork Location: In person