IT Service Desk Analyst - Swindon - Hybrid

IT Service Desk Analyst - Swindon - Hybrid
Reed technology is delighted to be working with a leading Swindon based organisation with their search for an IT Service Desk Analyst to join their friendly and passionate team.
This is a permanent position offering hybrid working and a salary of upto £27,000
Key Responsibilities :
Working with a ticket system, logging IT incidents and service requests
Managing calls to the agreed quality standard, including answering the call with standard greeting, correct triage of call, explaining next steps if necessary,
Remote troubleshooting through diagnostic techniques and triaging calls to a high standard.
Supporting a multitude of technologies such as, Audio Visual, desk & mobile phones, laptops, Microsoft dynamics and Office 365 as well as Inhouse applications
Escalate major incidents to IT management quickly and clearly, obtaining as much detail about the incident as possible including impact
Excellent communication skills and desire to help people
We are looking for:
Previous expence working within an IT Service desk - working with a ticket system
Strong technical foundation with excellent 0365, desktop and application support skills
Able to resolve Technical Desktop and application Issues
Good knowledge of Microsoft Operating s...