IT Service Delivery Manager

You’ll play a key role in the development of the IT Service Desk team through upskilling technicians, embracing technology advancement, and building strong working relationships with key stakeholders throughout the firm. You will impact positive change and ensure an enhanced IT service is provided to the business.Managing a team of six service-desk technicians, you will provide support and training to ensure continuous development opportunities are provided. You will have a proactive approach with the ability to engage and motivate the team.Collaborating with the IT Leadership Team you will improve the service delivered through effective leadership, proactivity, good communication and the use of management information. You will conduct analysis and measure trends to identify efficiencies and opportunities for process improvement to ensure a seamless IT service is provided to the firm.Joining a reputable law firm where you will be supported to develop your career, enhancing both your technical and leadership skills. Technology is rapidly evolving in the legal sector and so you will have the opportunity to engage with cutting-edge technologies and be a part of innovation initiatives.What you’ll be doing as the IT Service Delivery Manager:Ensure that appropriate IT support is delivered in the most effective way possible which supports the business and evolves as part of our continuous improvement program.Continually improve the quality of the IT service delivered.Lead the Service Desk team to deliver an excellent service to colleagues and clients.Add insight and recommendations to provide value to the business, ensuring any service failure has appropriate corrective actions implemented to restore service.Work with the IT Leadership Team to improve the overall service given to the firm by working proactively with internal stakeholders and clients.What we are looking for:Experience of ensuring adherence to ITIL service management principles.Experience of managing both a service desk team and managing small projects.Understand and be able to demonstrate consistent and continuous high levels of customer service.Express ideas clearly, listen actively and engage in effective two-way communication.Demonstrate a developed set of leadership skills and ability to effectively lead your team, make informed decisions, and communicate clearly.Possess a working understanding of strategic thinking, commerciality, delegation and managing team dynamics.Why join Walker Morris:When you’re looking for a job, we know it’s about more than just the role. That’s why we provide the support you need to develop and grow your career. We’ve hybrid and flexible working, so you can make work and life work together for you. Walker Morris is a top 100 commercial law firm where you don’t have to fit a mould, so you can bring your full self to work and our commitment to a meaningful work life balance means you can take your full-self home again too!What we offer:Hybrid working – split your time between home and our office (40-60% of your time spent in the office).Annual Leave – minimum of 25 days per year, increasing to 31 days with length of service. Also – buy/sell holidays up to 5 days per year.Bonus Scheme – our annual bonus scheme recognises outstanding contributions to the firm and our ambitions. All colleagues are eligible subject to meeting the criteria of the scheme.Pension – saving for retirement? Let us do the hard work for you. We auto-enrol all eligible colleagues into a workplace pension and we contribute a minimum of 5% of annual salary.Life Assurance – 4x your annual salary in the event of a death in service.At Walker Morris we are working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. We particularly welcome applications from Disabled, Black, Asian and Minority Ethnic as well as LGBTQ+ and non-binary candidates. Each individual brings their own unique capabilities, experiences and characteristics to their work, so you don’t have to meet all the requirements listed to apply for this role.