IT Operations Systems Support Analyst

IT Operations Systems Support Analyst
Coventry - UK
Company Overview
Lear, a global automotive technology leader in Seating and E-Systems, enables superior in-vehicle experiences for consumers around the world. Our diverse team of more than 165,000 talented employees in 37 countries is driven by a commitment to innovation, operational excellence, and sustainability. Lear is Making every drive better™ by providing the technology for safer, smarter, and more comfortable journeys. Lear, headquartered in Southfield, Michigan, serves every major automaker in the world and ranks #186 on the Fortune 500. Further information about Lear is available at lear.com, or follow us on Twitter @LearCorporation
Position Overview
We are looking for a dedicated IT Operations Systems Support Analyst to join our team, based at the Waterman Road production facility working on a 2-shift rotation.
Main Responsibilities :
Complete online daily checklist activities
Scorecard compliance activities including patching, antivirus and reboot schedules
Providing 1st/2nd line technical support & problem analysis, with Incident management via defined escalation
procedures where required to completion
Monitor Ivanti call logging system and resolve production tickets within agreed SLA (Ivanti)
Ensure documentation and procedures are maintained and improved in accordance with ISMS and Sarbanes
Oxley
Ensuring pro-active monitoring of systems using key performance indicators and dashboards (Nagios/Orion)
Ensuring performance and availability of all computer systems including hardware, networks, IT security and
telecommunications are maintained within the agreed SLA
Maintain Computer systems to current corporate standards for Windows10 / Windows Server 2019 Operating
Systems
Purchasing for all IT operations hardware/software requirements (Coupa)
Configuring all onsite hardware including desktops, laptops, printers, scanners, thin clients, industrial PCs
Deploying new hardware into production environment to agreed scheduled maintenance windows
New user onboarding
Monitoring all customer inbound orders and sequences messages
Maintaining in-house JIT application to support manufacturing requirements
Rollout and upkeep of networking infrastructure
Project management to ensure corporate deliverables are met within time and budget
Asset inventory management for hardware and software
Maintain production critical hot-swap equipment availability
Disaster recovery planning activities and failover testing practices
General administration and housekeeping of Operations stock room
Key Skills and Qualifications:
5 years work experience within an IT System Support Environment
3 years work experience in JIT manufacturing/automotive support environment preferred
Excellent knowledge of IT technologies and best practices essential
Experienced in problem resolution for Windows servers & workstations
Competent with Windows Server OS | MS SQL Server | Windows OS | Microsoft Office
Cisco certification advantageous
VMware vSphere knowledge advantageous
Experienced IT professional with proven ability to multi-task and work independently in a fast-paced JIT environment
Strong interpersonal skills, able to communicate effectively with internal and external business partners at all levels
Team player
Flexible to meet business requirements with occasional activities outside of core business hours
As well as an attractive salary we offer:
Group Personal Pension with AVIVA
Hybrid Working (3+2) (non-contractual)
Core hours working (non-contractual)
25 days annual leave
Life Cover 3 x Basic Salary (Expression of wishes form required)
AXA PPP Private Medical Insurance
EV Salary Sacrifice
Lear Corporation is an Equal Opportunity Employer, committed to a diverse workplace.
Applicants must submit their resumes for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and will become the property of Lear Corporation.