IT Manager

The incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management.My client is a Bank based in Asia.DescriptionThe incumbent will be responsible for supporting IT matters with the internal users and work with vendors to support cases related to the UK. They are required to drive action plans in improving system performance and provide problem and configurations management.MAIN DUTIESProvide day-to-day on site and remote support to end-users in the UK officeProvide subject matter support to business change requestsRespond timely to service requests and ensure qualitied work is deliveredAssist in IT planning to drive system improvements and perform user maintenance review for the branchConduct housekeeping of server room and equipment racks, manage asset for all hardware/software with proper documentationWork closely with vendors to understand and apply hotfixes with proper test management cycleEnsure compliance to internal policies and processes and regulatory requirementsParticipate into and coordinate with various business unites for IT projects and enhancementsWork with other IT teams to coordinate system related activitiesProvide simple application training to end-user when needed.Manage risk related matters and ensure there are no overdue itemsAble to provide on site support beyond office hours whenever it is requiredProfileEDUCATION & OTHER REQUIREMENTSAt least 5 years of relevant working experience in banking or financial industryGood knowledge on UK regulatory/legal requirements. Knowledge about MAS technology risk management guidelines is preferable.Good technical skills about Windows OS and cloud hosted systems.Sound knowledge in technology risk assessmentsGood communication and inter-personal skills with strong client-centric mindsetAble to work independently in a fast-paced environment with good problem-solving skillsGood analytical mindset and detailed orientedSkilled in operating, installing, and troubleshooting computer systems and network to ensure efficient IT operationsTechnical Acumen: (Windows Environments)Strong Understanding of Windows Servers and OSStrong Network Knowledge - Firewalls - Routers - SwitchesITILJob OfferThis role is offering up to £75,000 per annum + a discretionary Bonus.This role is hybrid working and requires 3 days on site.Benefits include, Private Medical, Cycle to work scheme, Food allowance, pension etc.#Create a job alert and receive personalised job recommendations straight to your inbox.
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