IT Manager / Infrastructure Lead - MSP, Remote Working

IT Manager / Infrastructure Lead - MSP, Remote Working
Does the idea of making a significant difference in the quality of IT in multiple, small businesses, excite you?
This is the lead technician role, designing & supporting technology solutions for 20 clients (with over 250 users) of an expanding MSP in Hertfordshire.
Reporting to the owner of the MSP, you will assume the IT Manager role for all customers, building relationships with staff, always seeking to improve the user experience.
The company is highly client-focused, building trusted relationships, and dedicating time to understand their needs and delivering a white-glove service when needed.
The role is home-based, servicing clients in Hertfordshire, on site and (mostly) remotely.
Responsibilities:
IT Management:
Design, maintain, and developall clients' IT solutions.
Team Management:
Lead a small, 3rd party, 1st Line team in Eastern Europe
Support : Provide 3rd Line support on tickets escalated by the Service Desk
Project Management : Plan, execute, and oversee IT projects, ensuring timely completion.
Network Security:
Implement robust security measures, configuring firewalls, managing VPNs, and safeguarding network infrastructure against potential threats.
Server Administration & Virtualisati...