IT Manager - GBP 40000

Role:
IT Manager
Location:
Cheshire / Crewe
Salary:
Up to £40,000
Setup:
Fully Office based
Benefits:
Mileage, Pension, Parking and 28 days Holiday
Job Summary:
Oversee a dynamic technical support/Helpdesk division within an MSP, serving as the primary escalation point for customers and team members. Blend technical expertise with managerial acumen to drive excellence in service delivery, employee development, and operational efficiency. Directly manage employee appraisals, recruitment efforts, SLA compliance, and round-the-clock support schedules.
Key Responsibilities:
* Champion our clients Quality Management system, ensuring adherence to procedures and consistently high service levels for our clientele.
* Provide proactive and reactive technical support to our customer base, resolving issues promptly and effectively.
* Maintain seamless coverage of the technical desk, coordinating schedules for round-the-clock support.
* Serve as the primary point of technical escalation for the support team, resolving complex issues within established SLAs.
* Facilitate training initiatives for yourself and the team, collaborating with other management members for comprehensive development.
* Ensure thorough documentation and auditing of new client onboarding processes.
* Manage procurement of software, tools...